Home Service Program Case Coordinator (UMP)
About The Position
The Division of Rehabilitation Services (DRS) is seeking to hire a Rehabilitation Case Coordinator who is a self-motivated and detail-oriented individual with strong communication skills. This role involves collecting, reviewing, and processing Individual Provider (IP) time sheets, vendor bills, and payments. The Case Coordinator will also triage and prioritize incoming mail, email, phone calls, voicemails, and assist drop-in customers. They will help applicants, program participants, family members/guardians/caregivers, vendors, and referring agencies understand program rules, policies, and eligibility criteria for the Home Services Program. The position requires working with counselors and the case management system to determine the daily priority of customer service delivery.
Requirements
- Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school.
- Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
- Requires ability to speak, read and write Spanish at a colloquial skill level.
- Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
- Requires ability to travel for training.
Nice To Haves
- Resume/Curriculum Vitae (CV) is recommended.
- This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
Responsibilities
- Serves as the Home Service Program Case Coordinator.
- Collects, reviews and processes Individual Provider (IP) time sheets bi-monthly.
- Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.
- Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
