Home Purchase Support Coordinator

Atlanta Habitat for Humanity•Atlanta, GA

About The Position

Atlanta Habitat for Humanity, a nonprofit affordable homeownership affiliate of Habitat for Humanity International, partners with families and neighborhood residents to build homes and revitalize communities. Our service area includes the city of Atlanta and the cities and neighborhoods of South Fulton. Position Summary: The Home Purchase Support Coordinator advances Atlanta Habitat’s mission by guiding program participants from application approval through program completion. Serving as a mentor and resource, this role ensures participants stay on track, successfully complete the program, and are connected to additional support services as needed to promote long-term success.

Requirements

Associate’s degree required; bachelor’s degree preferred with a focus in social work.
Knowledge of home purchase process preferred
Knowledge of the factors that influence families living with modest income
Knowledge of housing issues and neighborhoods in the City of Atlanta preferred.
Previous nonprofit work experience preferred.
Experience with consumer credit issues, including budget counseling.
Excellent computer skills with proficiency in Microsoft Office programs (Word, Excel, and Outlook).
Salesforce experience preferred.
Strong organization and communication skills.
Able to meet deadlines with strong attention to details.
Excellent customer service skills and able to work well with a diverse group of staff, homeowners, volunteers, and other stakeholders.
Able to multi-task
Able to think independently and apply decision making skills.
Excellent oral and written communication skills
Able to interact well with diverse groups including staff, volunteers, program participants, and stakeholders.
Bilingual skills preferred

Responsibilities

Work with new homeowners to set expectations, provide supportive services and monitor completion of homeowner program requirements to ensure program compliance.
Follow up with participants to ensure that all application contingencies are satisfied.
Co-host Orientation workshops to set expectations and educate participants about the home purchase experience.
Educate participants how to complete sweat equity and monitor and record sweat equity completion.
Ensure that participants complete program requirements on time and create an action plan if a participant falls behind.
Consult with Homeowner Engagement and Support Sr. Manager if continued non-compliance from participants.
Collaborate with the Sr Engagement Specialist when participants need additional resources and connect them to resources.
Guide participants through the lot selection and construction processes.
Coordinate move-ins with construction and participant. Ensure successful transfer of utility services.
Provide warranty support when construction requires back-up.
Ensure that program participants continue to be loan ready by regularly having them recertified at indicated intervals.
Track interactions and conversations with participants in Salesforce.
Continue to provide supportive services to program participants after closing.
Work closely with the Education Team to ensure relevance of classroom content and materials.
Participate in department and scheduling meetings.
Perform other duties as assigned.