Home Product Specialist - Memphis, Tennessee

Evergreen Residential Holdings, LLC•Memphis, TN

12d•Onsite

About The Position

Evergreen Residential is seeking experienced individuals passionate about customer service and thriving in a fast-paced environment to join their team as Home Product Specialists. The primary objective of this role is to be the champion for each home in marketing, from the time it becomes ready to list through move-in. This position operates in the field, serving properties in the Memphis, Tennessee area. The ideal candidate is self-motivated, mission-driven, possesses a 'can-do' mindset, and identifies solutions where others see problems.

Requirements

Experience in property management or residential operations with a demonstrated focus on home quality, inspections, and move-in readiness, along with a strong understanding of residential home standards and resident readiness.
Current and valid driver's license.
Excellent interpersonal, oral and written communication, and people skills.
Proficiency with Microsoft Office, including Outlook, Excel, and Word; as well as with resident management systems is required.
Ability to operate effectively in a fast-paced work environment.
Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality.
Proactive, self-directed, and highly motivated.

Responsibilities

Take ownership of the condition and quality of each home from the completion of construction or renovation through resident move-in by conducting regular inspections, visiting homes in person, and completing on-site sparkle cleans to ensure homes are move-in ready.
Confirm all homes are in acceptable condition to be marketed, and no access issues exist.
Complete post turn visits to the home to confirm marketability within 2 days of release from construction.
Track maintenance needs and concerns for all market-ready homes as raised by prospects or found during property walks.
Conduct in-person move-in orientations as needed.
Serve as a field representative on behalf of Evergreen Live, including, but not limited to, Eviction Court, Eviction Lockout, Utility Connection, etc.
Troubleshoot Smart home technology, offline notifications, and change batteries as needed.
Conduct Occupancy checks to verify unit occupancy status.
Perform Pre-Move-In inspections to ensure each home is clean, functional, and meets established quality standards prior to resident move-in.
Perform recurring air filter replacements according to established maintenance schedules (every 30-60 days).
Projects and additional duties as requested.