HL Home Preservation Officer

Columbia Bank•Hillsboro, OR

1d•Onsite

About The Position

In this role you will manage Loss Mitigation/Home Preservation, collections and related activities based on investor policies and procedures. Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication. Maintain accurate record of past due accounts and collection efforts and continues with follow up actions. Analyze borrowers’ financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu and foreclosure. Oversee and manage a multi-investor pipeline, including processing written correspondence to and from assigned customers to ensure timely and accurate communication. Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts. Responsible for reviewing and tracking bankruptcy filings, payments and other litigation items. Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing. Responsible for completing all investor and insurance loss claim forms through various channels including various investors. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

Proven ability to collect and analyze borrower income, assets and current debt obligations to determine eligible financial hardship has been met.
Knowledge of two of the following third party investors, Freddie Mac, Fannie Mae, FHA, VA, GNMA, OHA and USDA.
Demonstrate strong verbal and written communication skills, with ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
Possess strong analytical and problem-solving skills.
Proficient with personal computer and related software packages, including MS Office Word, and Excel, and other business machines.

Nice To Haves

H.S. Diploma/GED (preferred)
Bachelor's Degree in business, finance, or equivalent (preferred)

Responsibilities

Manage Loss Mitigation/Home Preservation, collections and related activities based on investor policies and procedures.
Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication.
Maintain accurate record of past due accounts and collection efforts and continues with follow up actions.
Analyze borrowers’ financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu and foreclosure.
Oversee and manage a multi-investor pipeline, including processing written correspondence to and from assigned customers to ensure timely and accurate communication.
Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts.
Responsible for reviewing and tracking bankruptcy filings, payments and other litigation items.
Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing.
Responsible for completing all investor and insurance loss claim forms through various channels including various investors.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned.

Benefits

comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation, sick days, volunteer days, and holidays