Home Loan Officer Assistant I

STCU•Spokane Valley, WA

22h•Hybrid

About The Position

The Home Loan Officer Assistant I is responsible for providing support for the home loan origination team. This process includes status updates and/or follow-up with members, realtors, operations staff, and management. The role involves obtaining information and documentation needed to assist in approving mortgages within timeframes and deadlines by communicating directly with the member, Home Loan Officers, Home Loan Processors, and third-party service provider(s) as applicable. The assistant will review loan applications for accuracy and completeness, review and index required documentation for loan approval, and follow up with members for additional documentation as required. Additionally, the role includes performing basic income calculations for W2/wage earner, retirement, or fixed income. The position requires working effectively and efficiently with the Home Loan Origination team on their active pipeline by monitoring rate locks, NOI’s, closing dates, and 30-day decisions, as required to maintain service level agreements and compliance with applicable regulations. Support is also provided by managing lead sources (Webforms, voicemails, emails, trigger leads, and Blend applications) to establish contact and follow-up with members within service level agreement timeframes, and potentially tending the front desk for walk-in customers. Developing and maintaining positive relationships with members and third-party providers by upholding service level agreements and communicating effectively is crucial. The role also involves supporting team members by maintaining positive working relationships that promote a collaborative and inviting team environment. The ability to work effectively and collaboratively in a diverse work group, as well as independently with minimum supervision, is essential. Adaptability to changes, problem-solving skills, and the ability to handle a variety of situations with flexibility and sound judgment in a fast-paced environment are also key.

Requirements

High School Diploma or equivalent required.
National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008 is required.
Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Nice To Haves

Minimum of one year experience in real estate origination or processing is preferred.
Previous experience in STCU’s Home Loan department, or other similar relevant experience or education in lending may be considered in lieu of home loan origination or processing experience.
Knowledge of Encompass, Blend, and Income Genius is preferred, but not required.

Responsibilities

Obtain information and documentation needed to assist in approving mortgages within timeframes and deadlines by communicating directly with the member, Home Loan Officers, Home Loan Processors, and third-party service provider(s) as applicable.
Assist the Home Loan Origination team by reviewing loan applications for accuracy and completeness, reviewing and indexing required documentation for loan approval, and following up with members for additional documentation as required.
Aid the Home Loan Origination team by doing basic income calculations to include W2/wage earner, retirement, or fixed income.
Work effectively and efficiently with the Home Loan Origination team on their active pipeline by monitoring rate locks, NOI’s, closing dates, and 30-day decisions, as required to maintain service level agreements, as well as compliance with applicable regulations.
Provide support to the Home Loan Origination team by managing lead sources (Webforms, voicemails, emails, trigger leads, and Blend applications) to establish contact and follow-up with members within our service level agreement timeframes, while also (potentially) tending the front desk for walk-in customers.
Develop and maintain positive relationships with members and third-party providers by upholding service level agreements and communicating effectively.
Provide support to team members by maintaining positive working relationships that promote a collaborative and inviting team environment.
Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimum supervision.
Ability to adapt to changes, solve practical problems, and handle a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
Perform additional duties as assigned for the efficient operation of the department and the organization.
This includes the possibility of being assigned temporarily to other locations.