Home Lending Advisor Assistant, Bethesda, Maryland

JPMorgan Chase & Co.•Bethesda, MD

11d•Onsite

About The Position

As a Home Lending Assistant in our Home Lending Team, you will have the opportunity to work in unison with one or more Home Lending Advisor(s) to create an outstanding customer experience for home buyers.

Requirements

Bachelor's degree or equivalent work experience in sales and/or real estate
A minimum of four years’ work experience in mortgage loan processing
Intermediate computer skills (familiar with MS Office products or similar software)
Excellent customer service skills
Excellent written/oral communication
Excellent organization skills
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand

Nice To Haves

Marketing and advertising experience

Responsibilities

Utilize your understanding of the home loan process to take all initial inquiry calls for prequalification, take complete applications, request documentation from borrowers and review with Home Loan Advisor(s).
Discuss products and pricing at the request of, or in the absence of, the Home Lending Advisor(s).
Proactively review complex files to identify potential problems with loan applications and arrive at workable solutions with the Home Lending Advisor(s) prior to submission to processing.
Manage pipeline, consistently communicating updates to Home Lending Advisor(s) on pipeline status and updating borrowers and builders on status of loans while watching for and preventing pipeline fallout and quote rate to pipeline floats.
Act as a liaison between Home Lending Advisor(s), branch, processing center (if applicable), and group of established realtors (20-30) to coordinate submissions and closings to allow Home Lending Advisor(s) to concentrate on generating new business.
Coordinate and manage marketing to buyers, sellers, realtors, and builders assist in staffing Realtor/builder open houses and trade shows.
Establish with Home Lending Advisor(s) the annual number of loans required to fund and close and/or incremental increase in Home Lending Advisor(s)'s annual production; and, if applicable, support Home Lending Advisor(s) to achieve high usage of laptop originations.