Home Journey Housing Counselor – Long-Term Services

HABITAT FOR HUMANITY OF OMAHA•Omaha, NE

16d•Hybrid

About The Position

The Homeownership Housing Counselor – Long-Term Services provides intensive, ongoing housing counseling and financial coaching to individuals and families who require extended support to achieve long-term housing stability and eventual homeownership. This position works with clients who may need more than one year of counseling due to financial barriers, credit challenges, income instability, or other obstacles that require sustained intervention. The counselor develops long-term relationships with clients, providing individualized coaching, accountability, resource navigation, and education while helping families build the financial habits and stability necessary for successful homeownership. This position serves as an individual contributor and collaborates with internal program staff and community partners to coordinate services that address each family's unique needs.

Requirements

Associate's degree preferred; equivalent combination of education and experience considered.
Two to four years of experience in housing counseling, case management, financial coaching, social services, banking, nonprofit services, or a related field.
Experience working with families experiencing financial, housing, or economic challenges preferred.
Experience managing long-term client relationships and caseloads is highly valued.
Relationship Building: Ability to establish trust and maintain meaningful client relationships over extended periods.
Financial Coaching: Strong understanding of budgeting, savings, debt reduction, credit improvement, and financial capability.
Case Management: Ability to manage multiple client files while maintaining consistent engagement and follow-through.
Communication: Strong verbal, written, listening, and interpersonal communication skills.
Coaching & Accountability: Ability to motivate, guide, and support clients through complex financial and personal challenges.
Problem Solving: Skilled in identifying barriers and connecting clients with practical solutions and resources.
Empathy & Compassion: Ability to serve clients with professionalism, cultural responsiveness, and a trauma-informed approach.
Collaboration: Ability to work effectively with multidisciplinary teams, community organizations, lenders, and service providers.
Mission Focus: Passion for helping families achieve long-term housing stability and affordable homeownership.
Proficiency in Microsoft Office Suite and related technology platforms.
Experience using case management software, databases, and reporting systems preferred.
Ability to learn and effectively utilize housing counseling and client management software.
Comfortable maintaining electronic case files, documentation, and program reporting requirements.
Bilingual language skills are a plus.
Ability to maintain confidentiality and handle sensitive client information with discretion.
Demonstrated commitment to equitable, client-centered, and culturally responsive services.
Valid driver's license and ability to travel throughout Habitat Omaha's service area as needed.

Nice To Haves

Bilingual language skills are a plus.

Responsibilities

Deliver comprehensive housing counseling and financial coaching services to individuals and families requiring ongoing support.
Maintain an active caseload of clients who require services extending beyond one year.
Conduct comprehensive financial assessments, including income, expenses, debt, credit, savings, and overall financial health.
Develop individualized action plans with measurable goals designed to support long-term financial stability and future homeownership.
Conduct recurring counseling sessions to monitor progress, evaluate challenges, and adjust plans as circumstances evolve.
Provide accountability, encouragement, and coaching to help clients stay engaged and focused on achieving their goals.
Educate clients on budgeting, credit improvement, debt reduction, savings strategies, and overall financial wellness.
Help families develop sustainable financial habits that support long-term success.
Assist clients in preparing for future mortgage qualification and homeownership readiness.
Support clients through life events that may impact financial stability, including employment changes, family transitions, unexpected expenses, or financial setbacks.
Empower clients to overcome barriers while building confidence and self-sufficiency.
Identify client needs and connect families with internal Habitat programs and community resources.
Coordinate referrals for workforce development, financial assistance, legal services, housing stability programs, and additional supportive services.
Build collaborative relationships with community organizations and service providers.
Partner with lenders, social service agencies, and community stakeholders to support comprehensive client success.
Collaborate closely with Habitat Omaha staff to ensure services are aligned and responsive to client needs.
Monitor client progress toward milestones and identify opportunities for additional intervention or support.
Encourage participation in homebuyer education and financial capability programs.
Promote a positive and supportive client experience through responsive communication and relationship-building.
Maintain detailed case notes, client records, and supporting program documentation.
Ensure compliance with agency, funding, and HUD-related requirements.
Track client outcomes and progress through established reporting systems.
Meet program productivity standards, performance goals, and reporting expectations.
Support continuous improvement efforts by identifying trends, challenges, and opportunities that strengthen program outcomes.