Home Insurance Claims Examiner

Square One Insurance Services

3d•Onsite

About The Position

Tired of working for a home insurance provider that tries to find ways to deny, rather than cover, claims? Frustrated with out-dated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And we leverage technology to personalize buying a home insurance policy and making a home insurance claim. As an experienced claims examiner, you understand how important proper claims handling is to an insurance provider's reputation and stability. You treat each customer with empathy, patience, and respect. You recognize that, although you may handle hundreds of claims a year, this is likely the customer's first claim ever (or at least in a while). You also recognize that it's important to only pay what's afforded under the policy wordings; otherwise, the premiums for all are negatively affected. Your success in this role comes from your solid home insurance claims examining experience as well as your superior analytical and decision-making skills. You can quickly determine what claims are and aren't covered. You have strong communication skills, which you use to share decisions and findings with, and provide direction to, others. While you don't enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple files and tasks with ease. And you take pride in your work and in assisting others. Over 80% of your day is spent settling home insurance claims. You work closely with independent adjusters, reviewing their recommendations and providing them with clear direction. You also identify policies requiring underwriting review. One of the things you enjoy most about Square One is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.

Requirements

Possesses superior analytical and decision-making skills.
Communicates effectively when explaining decisions and providing direction.
Uses active listening and questioning skills to understand issues and needs.
Handles conflict effectively and avoids taking things personally.
Pays close attention to detail and has superior organizational skills.
Provides and receives constructive feedback.
At least 3 years of property home insurance claims adjusting experience.
At least 1 year of tenure with a recent employer.
A high school diploma and, preferably, some post-secondary education.
A CIP designation or working towards a designation.
An active adjusting license in your home province (or probationary license in Ontario).

Nice To Haves

some post-secondary education
A CIP designation or working towards a designation.

Responsibilities

Assigning claims to independent adjusters.
Reviewing the claims process with customers and helping them submit the required information.
Determining whether specific claims are covered and explaining why.
Reviewing independent adjuster reports, answering questions and providing direction.
Assisting customers with repairing or replacing lost or damaged property.
Negotiating settlements, arranging payments and finalizing claims.
Securing feedback from customers and sharing that feedback with management.
Maintaining your training and industry knowledge.