Home Infusion Intake Coordinator
AIS Healthcare•Remote,
•Remote
About The Position
Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking an experienced Intake Coordinator to join their growing team. This role is responsible for ensuring patients have timely access to life-changing infusion therapies by managing insurance verification, benefits investigation, prior authorizations, and patient onboarding activities. The ideal candidate thrives in a fast-paced healthcare environment, has strong infusion intake experience, and enjoys helping patients navigate complex insurance requirements.
Requirements
- High School Diploma or GED
- Minimum of 2 years of experience in Home Infusion Intake, Specialty Pharmacy Intake, Infusion Center Intake, or Authorization or Benefits Verification within an infusion environment
- Experience with insurance verification, benefits investigation, and prior authorizations
- Strong understanding of medical and pharmacy benefits
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Advanced organizational and time management skills
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Outlook, Word, and Excel
Responsibilities
- Enter patient, physician, insurance, and authorization information into company systems
- Review incoming referrals and prescription orders
- Contact patients and providers to obtain missing information
- Conduct comprehensive benefits investigations for new referrals
- Review both medical and pharmacy benefit plans
- Obtain clinical documentation needed for prior authorization submissions
- Follow authorizations through approval and resolution
- Communicate authorization status updates to patients, providers, and internal teams
- Manage denials and assist providers with appeals and peer-to-peer review processes
- Educate patients regarding coverage and financial responsibility
- Coordinate care across Nursing, Pharmacy, Sales, and Reimbursement teams
- Assist patients with manufacturer assistance programs and financial support options
- Maintain detailed documentation in patient records
- Identify alternate pharmacy providers when required by payer restrictions
- Support training and development of new team members
- Participate in process improvement initiatives and workflow optimization projects
Benefits
- 100% Remote Work Opportunity
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Long-Term Disability Insurance
- Generous Paid Time Off
- 401(k) with Employer Match
- Career Growth and Advancement Opportunities
- Collaborative Team Environment
- Mission-Driven Culture Focused on Patient Care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
