Home Health Scheduler

Asbury Village•Hilton Head Island, SC

19h•Onsite

About The Position

The Cypress of Hilton Head's Home Health Department is recruiting for a hospitality-focused Home Health Scheduler to join their team. This position has three local points of responsibility: scheduling field staff, payroll groundwork, and client and family relations. Responsibilities include scheduling field staff and answering and responding to all telephone calls/inquiries relating to staff and/or client schedules, including client service issues. The staffing coordinator is responsible for providing pertinent client information, providing direction, and other appropriate assistance to field staff. This role organizes and sets priorities to manage the daily/weekly workload.

Requirements

Freedom from illegal use of drugs.
Freedom from use and effects of drugs and alcohol in the workplace.
Must be at least 18 years old.
Proficient use of Microsoft Office applications (Work, Excel, etc.) and internet resources.
Must be able to read, write and speak the English language.
Ability to present information and respond to questions from managers, clients, employees and the public.
Must possess excellent telephone skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to solve problems and make independent decisions related to the position when circumstances warrant such action.
Ability to prioritize, utilize good time management skills and multi-task.
Strong organizational skills.
Ability to work well independently and cooperatively as part of a team.
Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast-paced environment.
Promote and protect client’s rights, assist clients to make informed decisions, treat clients with dignity and respect, protect clients’ personal belongings, report suspected abuse or neglect, support independent expression, choice and decision-making consistent with applicable law, regulation and client rights.
Schedulers are not required or allowed to electronically view or access confidential patient information.

Nice To Haves

Minimum of one year experience in healthcare or related field preferred.

Responsibilities

Use ERSP computer program to schedule field staff.
Match resources to client’s preferences, adhering to the Client Restriction List.
Actively schedule field staff and assign work schedules in a fair and consistent manner.
Answer incoming telephone calls promptly in a polite and pleasant manner.
Maintain staff availability list.
Manage and organize daily/weekly work requirements.
Communicate pertinent information to the Office Manager, Case Manager/Supervising Nurse, Administrator, field employee, other office personnel, clients, or families in a timely and organized manner.
Provide notification to the Office Manager, Case Manager, or Administrator of employee policy violations (call outs, tardiness, etc.).
Cannot release an employee from a shift, even if requested by the client, without permission from a Case Manager or the On Call Nurse.
Participate in the payroll process for submittal to the Accounting Department.
Participate in orientation in conjunction with the Administrator, Case Managers, and Office Manager.
Assume on call responsibilities after normal business hours as designated.
Must be able to work weekends and Holidays as required.
Attend in-service programs and department meetings as required.
Understand the responsibility to report suspected violations of The Cypress Club Code of Conduct to appropriate persons, or to The Cypress Club Compliance Hotline, or by completing a Written Report of Suspected Compliance Violation, or by contacting the Corporate Compliance Officer directly.
Embrace The Cypress Hospitality Promises daily.
All other tasks as assigned.