Home Health Nursing Staff Scheduler

CommuniCare•Charleston, WV

6d•Onsite

About The Position

Home Health Scheduler At Stonerise Home Health, our mission goes beyond compassion and improving care. We strive to enrich the lives of those with whom we work and serve through our principles, passion, and purpose. Stonerise Home Health is currently hiring an Home Health Scheduler. This position will work out of our South Charleston Agency and will assist the organization in achieving a centralized, efficient scheduling protocol of its multi-channel Home Services resources that will optimize patient care, resource optimization and coordination of service offerings. Join us and benefit from the Stonerise difference. Our core values make us unlike any other employer. If you want to be part of a family-like team who feels as passionately about serving fellow members of your community as you do, join us!

Requirements

Multi-task and prioritize and effectively
Schedulers should be able to talk with healthcare workers, doctors, nurses, families and patients on a daily basis. They must be friendly and be able to listen to people’s needs and concerns and explain complicated concepts in a clear and concise way.
Effectively communicate with the patient and their families. They will need to understand their needs and concerns.
Be efficient working with medical records; must be organized and able to process the information
Proficient with computers to document patient data
High School degree and/or related Associate Degree preferred
Current LPN license preferred
Microsoft Office proficient
Ability to relate with people on the telephone, in a pleasant, business-like manner.
Detail oriented.
Familiar with computer operations.
Knowledge of medical terminology desirable.
Ability to establish and maintain effective working relationships with patients, employees and the public.

Responsibilities

Responsible for meeting all service standards for exceptional customer service delivery.
Responsible for telephone and in-person customer service support
Coordinate the processing of clinical documentation.
Confirm accuracy and enter time and travel in database.
Schedule patient encounters in database.
Monitor compliance with home health aide supervision visits and functional reassessments.
Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine.
Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in referral activity and procedures.
Evaluates applicable logistic software and POC applications to maximize logistics scheduling for the organization
Maintain personal ability in, and appropriate use of, all relevant ICT (Information and Communications Technology) and other systems within the office management function
Establish and maintain effective working relationships with co-workers, supervisors and the general public.
Fosters an atmosphere of teamwork and collaboration.
Is consistently supportive of the agency administration and missions and is a positive team member at all times.
Engages in other job tasks as assigned by Director of Operations.