Home Health Scheduler

Life Care Services•Hilton Head, SC

1d•Onsite

About The Position

When you become a part of The Cypress of Hilton Head, you not only step into a role but also into a front-row seat where you get to witness the incredible life stories of some of the wisest individuals on earth. Moreover, you become an integral part of an exceptional company that is actively investing in the future of senior living by investing in you. It's more than just a job; it's an invitation to be part of our extraordinary journey! The Cypress of Hilton Head’s Home Health Department is recruiting for a hospitality focused Home Health Scheduler to join our team! Embraces Hospitality Promises: We greet residents, employees and guests warmly, by name and with a smile We treat everyone with courteous respect We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner We hold ourselves and one another accountable We embrace and value our differences We make residents, employees and guests feel important We ask “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance at all times. We pay attention to details. Position Summary: This position has three local points of responsibility: (1) scheduling field staff, (2) payroll groundwork and (3) clients and families. Responsibilities include: scheduling of field staff and answering & responding to all telephone calls/inquires relating to staff &/or client schedules including client service issues. The staffing coordinator is responsible for providing pertinent client information, providing direction and other appropriate assistance to field staff. Organizes and sets priorities to manage the daily/weekly workload. Use ERSP computer program to schedule field staff. Attempt to match resources to client’s preferences making sure to adhere to the Client Restriction List so that an employee does not get assigned to a restricted client. Actively schedule field staff and assign work schedules to field employees in a fair and consistent manner. Answer incoming telephone calls promptly in a polite and pleasant manner at all times. Maintain staff availability list. Manage and organize the daily/weekly work requirements. Communicate pertinent information to the Office Manager, Case Manager/Supervising Nurse, Administrator, field employee, other office personnel, clients or families in a timely and organized manner. Provide notification to the Office Manager, Case Manager or Administrator of employee policy violations (call outs, tardiness, etc.). Cannot release an employee from a shift, even if requested by the client, without permission from a Case Manager or the On Call Nurse. Participate in the payroll process for submittal to the Accounting Department. Participate in orientation in conjunction with the Administrator, Case Managers and Office Manager. Assume on call responsibilities after normal business hours as designated. Must be able to work weekends and Holidays as required. Attend in-service programs and department meetings as required. Understand the responsibility to report suspected violations of The Cypress Club Code of Conduct to appropriate persons, or to The Cypress Club Compliance Hotline, or by completing a Written Report of Suspected Compliance Violation, or by contacting the Corporate Compliance Officer directly. Embrace The Cypress Hospitality Promises daily. All other tasks as assigned.

Requirements

Freedom from illegal use of drugs
Freedom from use and effects of use of drugs and alcohol in the workplace
Must be at least 18 years old
Proficient use of Microsoft Office applications (Work, Excel, etc.) and internet resources
Must be able to read, write and speak the English language
Ability to present information and respond to questions from managers, clients, employees and the public
Must possess excellent telephone skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to solve problems and make independent decisions related to the position when circumstances warrant such action
Ability to prioritize, utilize good time management skills and multi-task
Strong organizational skills
Ability to work well independently and cooperatively as part of a team
Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast paced environment
Visual/hearing acuity sufficient to understand written/oral communication and to observe the client’s condition
Manual dexterity required using repetitive motions of the wrist, hands, and/or fingers using a computer keyboard or hand writing schedules
Must be able to work weekends and Holidays as required
All employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment

Nice To Haves

Minimum of one year experience in healthcare or related field preferred

Responsibilities

Scheduling of field staff
Answering & responding to all telephone calls/inquires relating to staff &/or client schedules including client service issues
Providing pertinent client information, providing direction and other appropriate assistance to field staff
Organizing and setting priorities to manage the daily/weekly workload
Using ERSP computer program to schedule field staff
Matching resources to client’s preferences while adhering to the Client Restriction List
Actively scheduling field staff and assigning work schedules to field employees in a fair and consistent manner
Answering incoming telephone calls promptly in a polite and pleasant manner at all times
Maintaining staff availability list
Managing and organizing the daily/weekly work requirements
Communicating pertinent information to the Office Manager, Case Manager/Supervising Nurse, Administrator, field employee, other office personnel, clients or families in a timely and organized manner
Providing notification to the Office Manager, Case Manager or Administrator of employee policy violations (call outs, tardiness, etc.)
Not releasing an employee from a shift, even if requested by the client, without permission from a Case Manager or the On Call Nurse
Participating in the payroll process for submittal to the Accounting Department
Participating in orientation in conjunction with the Administrator, Case Managers and Office Manager
Assuming on call responsibilities after normal business hours as designated
Attending in-service programs and department meetings as required
Reporting suspected violations of The Cypress Club Code of Conduct
Embracing The Cypress Hospitality Promises daily
Performing all other tasks as assigned