Home Health Regional Quality & Patient Experience Coordinator - St. Louis, MO
About The Position
Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Regional Home Health Quality and Patient Experience Coordinator, you will report to the Home Health Quality and Patient Experience Zone Manager and be responsible for facilitating overall agency quality improvement and outcome performance.
Requirements
- Bachelor's Degree in a healthcare-related field or RN with Associate Degree
- 3+ years of healthcare experience in home care or healthcare quality-related experience
- Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
- Proficient computer skills with knowledge of Microsoft Word and Excel
- Current Driver's License, vehicle insurance, and access to a dependable vehicle
Nice To Haves
- Proven effective written and verbal communication skills
- Demonstrated fiscal responsibility and accountability
Responsibilities
- Perform at least one annual on-site assessment and perform site visits to identify and address factors to improve quality performance (Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measures)
- Analyze data and partner with agency leadership to develop, implement, and monitor actions to mitigate quality-related findings
- Monitor internal quality chart review results and provide feedback on action plan development
- Support agencies during state and Joint Commission surveys, assist in action plan development, and monitor follow-through
- Maintain current knowledge of regulations and act as a resource for agency leadership
- Communicate face-to-face with Agency leaders and internal upper leadership
- Prepare for and participate in monthly quality review calls
- Ability to travel within service area
- Perform other assigned duties timely and adequately
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
