Home Health Insurance Authorization Specialist

Reliant at Home•Plano, TX

13d•Onsite

About The Position

Reliant at Home is a multi-site Home Health, Hospice, Caregivers, and Rehab company with 14 locations in Texas. The Reliant at Home Bluebird Promise is our commitment to live up to our higher calling by fulfilling our Values, Culture Priorities, and Service Pledge. Care is our higher calling. We believe care is more than the service we provide to patients who need help at home. It also means caring for our Reliant at Home family, the families and loved ones of the patients we serve, our referral partners and providers, and our local communities. Serving others is what we were meant to do. Join Reliant at Home’s winning culture - named on the Fortune Best Workplaces for Aging Services in the USA in 2020 (#10), 2022 (#15), and 2023 (#11) and a certified Great Place to Work 2020, 2021, 2022, 2023, 2024, 2025, and 2026! The Insurance Verification & Authorization Coordinator is responsible for ensuring accurate patient insurance verification, authorization processing, and maintenance of coverage documentation. This position plays a key role in supporting agency operations by maintaining accurate records, communicating with insurance providers, and assisting with administrative functions to ensure timely patient care services.

Requirements

High school diploma or equivalent required.
Excellent phone communication, computer, interpersonal, and organizational skills required.
Ability to establish and maintain professional relationships with insurance company representatives and internal team members.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

Minimum of one (1) year of experience in insurance verification, authorizations, or related healthcare insurance experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Ensure accurate entry, access, and retrieval of patient and insurance information within company databases and systems.
Verify patient insurance benefits and eligibility coverage.
Obtain and pre-certify initial insurance authorizations for services.
Monitor authorization expiration dates and follow up to maintain required re-certification and continued coverage approvals.
Document and update patient authorization and coverage information accurately and timely.
Communicate professionally with insurance company representatives regarding eligibility, authorization status, and coverage questions.
Assist with administrative duties including billing support, payroll assistance, filing, and other office procedures as needed.
Support special projects and additional duties assigned by leadership.
Promote the agency’s mission and philosophy by maintaining a professional, positive, and customer-focused attitude with patients, families, physicians, referral sources, and community agencies.