Home Health & Hospice Scheduler

Pennant Group•Tacoma, WA

5d•$25 - $28•Onsite

About The Position

Puget Sound Home Health & Hospice is seeking an experienced full-time Home Health and Hospice Patient Scheduling Coordinator! We are looking for someone just as passionate as we are about providing quality patient care. About the company: We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of CAPLICO: Customer Second-Employee First Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebration Ownership To learn more about Puget Sound Home Health & Hospice, please visit our website at http://pugetsoundhh.com/ The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Requirements

At least 2 years of medical office experience with scheduling duties
Must be detail-oriented and adhere to compliance standards
Technical aptitude to learn and master agency software
Demonstrate cooperation & provide excellent customer service to patients & staff
Ability to multi-task and stay on task in a fast-paced office
Excellent team-oriented, verbal, and written communication skills

Nice To Haves

Preference given to those with home health/hospice experience as a scheduler
Experience with Home Care Home Base strongly preferred

Responsibilities

Act as primary home health and hospice scheduler for clinical staff
Ensures optimum staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levels
Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships
Serves as the primary responder to all inbound calls and inquiries
Provides excellent customer service to patients, referral sources, and community contacts
Accurately addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assigned
Communicates effectively and professionally regarding coordination of care expectations
Educates and enforces deadlines, schedule updates, and workflow requirements