Home Health Community Liaison

Active Health Services•San Diego, CA

6d•Onsite

About The Position

As Community Liaison, you'll be responsible for business development and education of patients and their families and key constituents (e.g., physicians, case managers, discharge planners) at our referral partners, including hospitals, SNFs, ALFs, and Physician offices. You'll ensure continuity of care, smooth interactions, and excellent communication between all involved. Areas covered include San Diego and surrounding areas of San Diego.

Requirements

Associate Degree or equivalent required
Previous Home Health or Hospice experience is mandatory
Knowledge of medical terminology
Must have excellent written and verbal communication skills
Demonstrated strong customer service, and relationship-building skills
Good computer skills including Email, CRM software, Google Workspace, Google
Meet/Zoom/Video Conference, PowerPoint, MS Word, and MS Excel
Must be able to travel with short notice as required for the above duties to clients and community locations
Must have a car with current insurance coverage and a valid driver's license

Nice To Haves

Ability to articulate our competitive advantages, specialty programs, and CMS guidelines
Ability to coordinate and attend appointments/meetings
Ability to create presentations and reports
Ability to use good judgment in decision-making and problem resolution
Ability to collaborate with internal administrative, clinical, and marketing teams
Ability to work independently with minimal supervision and be self-motivated.
Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers through phone, video conferencing, email, and in-person

Responsibilities

Establishes and maintains productive relationships with case managers, discharge planners, or other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physicians in private practices.
Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre-and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
Educate the medical community on components of home health care and our organization's services and programs using sales calls and literature.
Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources.
Achieve monthly personal production goals.
Responsible for all sales administration duties including, but not limited to maintaining accurate records, weekly meetings with tactical/strategic updates, paperwork (485/F2F) delivery or pick-up when needed, timely cell phone and email correspondence
Participates in interdisciplinary team meetings and regular marketing meetings.
Assists Intake Coordinator with coordination of care and timely admission of any/all home health patients.
Ensures that the expectations of the referral source and the needs of the patients and their families are being met.
May assist in identifying and resolving issues, dissatisfaction, or problems that the referral source or the patient or their family is experiencing.
Triage issues with patients and family members, resolving them within the scope of the job or escalating them to the appropriate clinical or administrative person/department.
Complies with all organizational policies and procedures.
Other related duties as assigned