Home Health Billing Specialist

TRUE NORTH LLC•East Liverpool, OH

2d•Onsite

About The Position

True North is seeking an energetic and detail-oriented RCM Billing Specialist to join our growing Revenue Cycle Management team. In this role, you will help ensure claims are prepared and submitted accurately, resolve complex billing issues, and support stronger financial outcomes for our healthcare clients. This is more than a claims-processing position. You will use analytical thinking, technology, communication, and sound judgment to investigate exceptions, manage resolution projects, and help improve the overall billing process. Your work will have a direct impact on client satisfaction, reimbursement, and the success of our RCM team. If you are curious, solutions-focused, and ready to grow with a company where your contributions matter, this may be the opportunity for you.

Requirements

Two or more years of claims processing, healthcare billing, or related RCM experience
Proficiency with Microsoft Office, particularly Excel
Comfortable learning and working in billing, claims, and financial systems
Experience using Zoom, Google Meet, and other virtual collaboration tools
Ability to maintain accurate electronic documentation and records
Strong analytical and problem-solving abilities
Exceptional attention to detail and accuracy
Excellent written and verbal communication skills
Strong time-management and organizational abilities
Customer-service mindset and professional negotiation skills
Ability to meet deadlines and manage multiple assignments
Ability to work effectively both independently and as part of a team

Nice To Haves

Experience with Waystar, Inovalon, Great Plains, or comparable platforms is a plus
Experience resolving claim denials, billing exceptions, or payment discrepancies is beneficial

Responsibilities

Manage Billing and Claims: Complete accurate billing for assigned payer types, Generate, review, scrub, and submit claims within established timelines, Maintain thorough documentation of billing activities and claim status, Verify that claims meet applicable billing and payer requirements
Investigate and Resolve Complex Issues: Analyze billing exceptions, discrepancies, and rejected or denied claims, Research rate differences, authorization denials, and provider-classification issues, Manage complex resolution projects involving voided, revised, or resubmitted claims, Use sound judgment and critical thinking to determine the appropriate next steps
Communicate and Collaborate: Respond professionally and promptly to inquiries from clients, coworkers, payers, and other representatives, Provide regular project and claim-status updates to the RCM Department Manager, Participate in client-status communications when requested, Work collaboratively with the broader RCM team to keep issues moving toward resolution
Identify and Escalate Risk: Recognize critical issues that may affect reimbursement or client performance, Escalate at-risk accounts, payer concerns, database errors, and communication barriers, Clearly document concerns and provide the information needed for effective decision-making, Help protect timely filing deadlines and reduce preventable revenue loss
Support Operational Excellence: Manage multiple priorities and deadlines in a fast-paced environment, Look for patterns, recurring issues, and opportunities to improve billing workflows, Contribute ideas that strengthen accuracy, efficiency, and client service, Take ownership of assigned projects while knowing when to seek guidance or escalate concerns