Home Health Aide Coordinator

Cobble Hill LifeCare•New York, NY

46d•Onsite

About The Position

Your Choice At Home is currently seeking a detail-oriented and highly organized HHA Coordinator to join our Certified Home Health Care Program. Your Choice At Home, an affiliate of Cobble Hill Life Center, is a Certified Home Health Agency (CHHA) committed to delivering culturally sensitive, high-quality care to patients in their homes. Many of our team members come from the communities we serve, allowing us to provide care with compassion, dignity, and understanding. Operating 24 hours a day, 7 days a week, we specialize in coordinated home health services that support patients, families, and care teams. Position Summary The HHA Coordinator is responsible for managing and maintaining Home Health Aide (HHA) vendor systems, coordinating aide services, and ensuring accurate scheduling, authorizations, and compliance with New York State Department of Health regulations. This role plays a vital part in maintaining continuity of care, operational efficiency, and clear communication between vendors, clinical staff, and internal departments.

Requirements

High school diploma required.
Experience working in a computerized office environment required.
Must meet New York State Department of Health regulatory health requirements.

Nice To Haves

Associate degree preferred.
Experience with HHAeXchange preferred.

Responsibilities

Maintain and manage the HHAeXchange (HHAX) system, including broadcasting HHA cases for staffing, updating patient demographics, authorizations, and recertification information, managing HHAX communications and vendor notifications, updating provider rate increases, processing un-billing requests, and troubleshooting vendor-related issues.
Collaborate with Licensed Home Care Services Agency (LHCSA) coordinators to ensure accuracy in scheduling, billing, and authorizations.
Communicate with office and field staff regarding changes in patient care, including hospitalizations, holds, discharges, and urgent health concerns.
Notify vendor agencies of service-related concerns and aide performance issues.
Run weekly expiring authorization reports to ensure uninterrupted services in compliance with Plans of Care (POC) and NYS Department of Health regulations.
Maintain and update the Careficient patient care software system, including assigning vendor agencies to patient schedules.
Collaborate with nursing supervisors and nursing staff to ensure accuracy on 485s, HHA Plans of Care, and documented care needs.
Run missed visit reports, remove missed visits from schedules, and scan/upload missed visit documentation.
Send weekly expiring authorization notifications to intake and nursing staff.
Assist with staffing subcontracted therapy services (PT, OT, ST), including sending and collecting required patient documentation.
Participate in performance improvement and quality assurance initiatives.
Complete assignments within established timeframes.
Maintain patient confidentiality at all times.
Promote a positive, professional, and business-like work environment.
Maintain acceptable attendance and comply with organizational policies related to scheduling, time off, breaks, and dress code.