Home Furnishings Consultant Trainee
About The Position
As a sales professional or Home Furnishings Consultant here at American Furniture Warehouse, you will be advising and guiding AFW customers while assisting in the selection of home furnishings and accessories for their homes. At AFW, we offer our customers a low pressure, professional shopping experience. As a Home Furnishings Consultant, you use basic selling skills to guide the customer through our showrooms selecting furniture and home décor products to help them create something fresh and new in their homes. At American Furniture Warehouse, we are looking for the best candidate that wants to be part of continuing our mission of providing our customers with the greatest values in home furnishings and accessories. The guiding principle at AFW is to create the best shopping experience possible with our knowledgeable home furnishings consultants ready and willing to assist them.
Requirements
- Willingness to learn about the industry, the products, and the customers.
- Have a flexible schedule and work all shifts, which include weekends, evenings, and holidays.
- Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants.
- Ability to learn and apply new technologies including tablets, iPads, and basic computer knowledge.
- Commitment to AFW’s safety policies and procedures.
- Experienced in meeting high customer expectations.
- Have a Do It Right the First-Time mentality.
- Detail oriented with strong follow up and follow through skills.
- Possess excellent time management abilities.
- Strong interpersonal and communication skills.
- Ability to navigate multiple computer systems.
- Develop proficiency with STORIS.
- Requires the ability to maneuver in confined and at times congested areas.
- Requires the ability to sit, stand, walk, stoop, & bend for 8 plus hours a day.
- Requires constant use of arms, hands, fingers, eyes, legs, and back.
Nice To Haves
- Certifications and licenses related to business are preferred.
- Experience in retail or a sales-focused environment is preferred.
- High School Diploma preferred.
- Two year Business or Design degree preferred.
Responsibilities
- Advise and guide customers in the selection of home furnishings and accessories.
- Assist customers in selecting furniture and home décor products.
- Maintain a professional appearance and follow dress guidelines.
- Attend daily meetings and required training.
- Assist in maintaining the showroom including daily cleaning, vacuuming, and tagging.
- Adhere to AFW asset protection policies.
- Coordinate and work effectively with multiple departments.
- Demonstrate a customer-first mindset and be accessible.
- Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions.
- Educate customers on products, policies, and events.
- Walk the show floor to ensure customers are being assisted.
- Speak knowledgeably and confidently about styles, fit, fabrics, price, and trends in home furnishings.
- Understand website navigation and point of sales systems.
- Type 35+ wpm.
- Regularly use computers for ordering, communication, documentation, and scheduling.
Benefits
- Weekly pay
- Low Deductibles on Medical Plans.
- Great coverage for dental & vision.
- A wide selection of voluntary benefits
- 401(k) and 401(k) Roth Retirement Savings Plan Perks.
- A variety of paid time off options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
