Home Furnishings Consultant Trainee

American Furniture Warehouse•Thornton, CO

1d•$46,000 - $120,000•Onsite

About The Position

As a sales professional or Home Furnishings Consultant here at American Furniture Warehouse, you will be advising and guiding AFW customers while assisting in the selection of home furnishings and accessories for their homes. At AFW, we offer our customers a low pressure, professional shopping experience. As a Home Furnishings Consultant, you use basic selling skills to guide the customer through our showrooms selecting furniture and home décor products to help them create something fresh and new in their homes. At American Furniture Warehouse, we are looking for the best candidate that wants to be part of continuing our mission of providing our customers with the greatest values in home furnishings and accessories. The guiding principle at AFW is to create the best shopping experience possible with our knowledgeable home furnishings consultants ready and willing to assist them.

Requirements

Willingness to learn about the industry, the products, and the customers.
Have a flexible schedule and work all shifts, which include weekends, evenings, and holidays.
Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants.
Ability to learn and apply new technologies including tablets, iPads, and basic computer knowledge.
Commitment to AFW’s safety policies and procedures.
Experienced in meeting high customer expectations.
Have a Do It Right the First-Time mentality.
Detail oriented with strong follow up and follow through skills.
Possess excellent time management abilities.
Strong interpersonal and communication skills.
Ability to analyze and assist in multiple selling scenarios.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to problem solve and find viable customer solutions; acquires a strong knowledge base for all products we offer.
Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone’s efforts to succeed.
Understands and excels in a retail sales industry dynamic; ability to follow guidelines and directives from Management.
Customer focused with good verbal and written communication skills.
Needs the ability to work in one-on-one and team environments.
Follows policies and procedures; supports AFW’s goals and values.
Exhibits sound and accurate judgment; supports and explains reasoning of company policies includes appropriate people in decision-making process.
Understands the selling process; ability to guide customers through processes and execute viable solutions.
Prioritizes and plans work activities; uses time efficiently.
Observes and follows safety and security procedures and initiatives.
Is consistently at work and on time.
Must also have full availability for scheduling including evenings and weekends.
Ability to navigate multiple computer systems and develop proficiency with STORIS.

Nice To Haves

Certifications and licenses related to business are preferred.
Experience in retail or a sales-focused environment is preferred.
High School Diploma preferred.
Two year Business or Design degree preferred.

Responsibilities

Advise and guide customers in selecting home furnishings and accessories.
Use basic selling skills to guide customers through showrooms.
Maintain a professional appearance and follow dress guidelines.
Attend daily meetings and required training.
Assist in maintaining the showroom including daily cleaning, vacuuming, and tagging.
Adhere to AFW asset protection policies.
Coordinate and work effectively with multiple departments.
Demonstrate a customer-first mindset and be accessible.
Connect with customers by asking open-ended questions to assess needs.
Educate customers on products, policies, and events.
Walk the show floor to ensure customers are being assisted.
Speak knowledgeably and confidently about home furnishings.
Understand website navigation and point of sales systems.
Type 35+ wpm.
Regularly use computers for ordering, communication, documentation, and scheduling.