Home Equity Processor

SoFi•Charlotte, NC

About The Position

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Requirements

2 years of mortgage processing industry experience preferred
Ability to maintain a pipeline of 30-50 loans of mixed variety
Knowledge of Encompass LOS
Excellent oral and written communication skills
Works well under time constraints and a constantly changing environment
Has to have a team mentality and work well as a member of a group
Eagerness to delight clients throughout the process and drive overall experiences
Knowledge of Fannie Mae guidelines

Nice To Haves

Broker fulfillment experience is a plus

Responsibilities

Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
Maintain a progressing pipeline of 30-50 loan applications.
Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
Maintain and adapt to the changing mortgage guidelines.
Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
Handles the fulfillment of broker channel loan offerings from members
Adapt easily to change and provide interdepartmental support.
Strive to exceed productivity expectations and standards.
Set appropriate expectations and point of contact with realtors and other referral sources.
Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.