Home Energy Specialist (MassSave)

Endless Energy New England • Marlborough, MA

8d • Hybrid

About The Position

Endless Energy is seeking motivated, customer-focused individuals to build careers as Home Energy Specialists. This role involves conducting comprehensive home energy assessments for Massachusetts homeowners, identifying energy efficiency improvements, and educating customers on solutions to reduce energy usage and costs. The position works with the Mass Save® program, recommending improvements such as insulation, air sealing, windows, and high-efficiency heating and cooling systems. It's ideal for individuals who enjoy independent work, meeting new people, problem-solving, and combining technical knowledge with consultative sales.

Requirements

• Self-motivated, personable, organized, and comfortable balancing technical and customer-facing aspects.
• High school diploma or GED required.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to build rapport and establish trust with homeowners.
• Strong attention to detail and organizational skills.
• Ability to manage multiple customers, appointments, and follow-up responsibilities.
• Self-motivated with the ability to work independently and manage your schedule effectively.
• Comfortable using computers, mobile devices, CRM systems, and other technology in the field.
• Ability to meet deadlines and maintain accurate documentation.
• Valid driver's license in good standing.
• Reliable vehicle.
• Ability to successfully complete required background screening and drug testing.
• Must live in Massachusetts and be able to reliably commute to our corporate office in Marlborough, MA for training, department meetings, and other scheduled company events.
• Reliable internet access and an appropriate workspace for remote administrative work.

Nice To Haves

• Current BPI certification
• Previous experience with the Mass Save® program or another residential energy efficiency program
• Experience conducting residential home energy assessments
• Knowledge of weatherization, insulation, air sealing, or residential building science
• Residential construction, HVAC, insulation, or home improvement experience
• At least 1 year of sales experience or a demonstrated background in customer-facing communication
• Experience with consultative or solution-based sales
• Experience using Salesforce or another CRM platform

Responsibilities

• Conduct residential home energy assessments in accordance with Mass Save® program requirements and guidelines.
• Evaluate homes to identify energy usage, energy loss, and opportunities for improved energy efficiency.
• Inspect insulation, air sealing, heating and cooling systems, windows, and other components that impact a home's overall energy performance.
• Gather measurements and information necessary to accurately assess the home's energy efficiency needs.
• Utilize technology and industry tools to document findings and develop energy-saving recommendations.
• Create computer simulations and energy models of residential building systems when required.
• Prepare detailed home energy assessment reports outlining recommended energy efficiency improvements.
• Explain assessment findings and recommendations clearly to homeowners.
• Educate customers on the benefits, costs, available incentives, and potential energy savings associated with recommended improvements.
• Recommend appropriate weatherization, insulation, heating and cooling, and other energy efficiency solutions based on the home's needs.
• Use a consultative, solution-based sales approach to help homeowners move forward with recommended energy efficiency improvements.
• Maintain consistent communication with homeowners by phone, email, and text throughout the assessment and sales process.
• Respond promptly to customer questions and concerns.
• Ensure work scopes and instructions are accurate and clearly documented so approved weatherization measures can be completed properly.
• Perform job-site quality checks when required, including reviewing air sealing, insulation placement, and other completed energy efficiency work.
• Maintain working knowledge of Mass Save® weatherization guidelines, specifications, and program requirements.
• Maintain accurate customer records, assessment information, recommendations, and follow-up activity within company systems and CRM.
• Stay current on energy efficiency technology, Mass Save® program requirements, building science principles, and industry best practices.
• Travel throughout an assigned Massachusetts territory to complete scheduled customer appointments.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid company holidays
• Paid time off on your birthday
• Parental leave
• Employee appreciation days and events
• Company gas card
• Remote work capabilities outside of scheduled customer appointments, training, and meetings
• Ongoing employee learning and development
• Professional certification and career advancement opportunities
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED