Home Delivery Specialist

Purple•Salt Lake, DC

2d•Onsite

About The Position

The Home Delivery Specialist represents the Purple brand while delivering and setting up Purple sleep products in customers’ homes. Working with a two- or three-person delivery team, the specialist provides professional and courteous customer service, follows assigned routes and schedules, and helps customers learn about additional Purple products that may suit their needs. The role includes safely handling and transporting products, verifying orders, communicating delays or discrepancies, and completing vehicle inspections and delivery-related audits.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Ability to lift 50–100 pounds independently and up to 400 pounds as part of a team.
Sales or customer service experience.
Clear and courteous verbal communication.
Ability to maintain strict standards for delivery execution.
Customer-focused approach.
Strong attention to detail and accuracy.

Nice To Haves

Previous delivery, logistics, or warehouse experience.

Responsibilities

Deliver and set up Purple beds and powered or non-powered bases in customers’ homes according to standard operating procedures.
Load, secure, and unload products to prevent damage during transit and delivery.
Verify order accuracy before departure and at delivery; report damage, shortages, and discrepancies to management.
Follow the assigned delivery schedule and route, and communicate delays to customers and management.
Answer customer questions and concerns about Purple products.
Have up-selling and cross-selling conversations with customers.
Represent the Purple brand by providing a high level of service in every home.
Work safely and efficiently as part of a two- or three-person delivery team.
Complete pre- and post-trip vehicle inspections and keep the delivery vehicle clean and organized.
Follow delivery work instructions and participate in safety, quality, and productivity audits.