Home Delivery - Shift Supervisor

Bristol Farms•Santa Monica, CA

1d•Onsite

About The Position

As our Home Delivery Shift Supervisor, you’ll help us oversee a team of friendly faces who can help us feed as many hungry people as possible, and grow guest loyalty through pleasant interactions and excellent service. The ideal candidate has a great demeanor and possesses a valid driver’s license. If you enjoy a fast-paced role and are looking for flexibility in your schedule, we welcome you to apply.

Requirements

Possess a valid driver’s license and a clean driving record
Ability to lift and carry heavy food orders and operate a vehicle for periods
Strong interpersonal skills, verbal communication skills, and conflict-resolution skills
Be detail-oriented and organized
Customer Service Skills: Home Delivery Shift Supervisors are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Home Delivery Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and to easily adjust to changes in the workplace.
High School diploma or general education degree (GED).
Ability to read and comprehend instructions, correspondence, schedules, and memos.
Knowledge of English: This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently.
Ability to listen to all complaints, suggestions, comments, and implement those that work.
Ability to add, subtract, multiply, and divide using whole numbers.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

Oversee orders are delivered accurately and in good condition
Provide excellent customer service and build guest loyalty by delivering food in a timely, cordial manner
Manage and solve any issues or delays that arise and resolve problems efficiently and effectively.
Represent the company with professionalism by driving safely, exercising sound judgment, and treating customers with respect.
Manage multiple orders, delivery locations, and customers effectively.
Corroborate with drivers to deliver orders within an optimal amount of time, ensuring freshness of food and respecting customer preference.
Demonstrate safe vehicle operation in all types of traffic and weather conditions.
Aid team members to navigate local streets and highways with ease using a GPS
Communicate clearly with the internal team, customers, and other stakeholders by demonstrating an eagerness to work through any issues or points of confusion.
Certify orders before each delivery and maintain a detailed, comprehensive delivery log.