Home Delivery Scheduling Associate

RH Restoration Hardware • Tampa, FL

3d • $16 - $23

About The Position

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.

Requirements

• Customer service experience preferred
• Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
• Strong technical aptitude and comfort navigating across multiple systems
• Resilient and able to excel under pressure; resourceful and creative problem solver
• Proactive, organized and detail-oriented
• Communicate effectively; strong listening, verbal, and written skills
• Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
• Must pass a background check

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Ensure an unmatched, world-class customer experience during each step of the scheduling process
• Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
• Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
• Collaborate with internal and external partners to resolve customer challenges
• Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed