Home Delivery Scheduling Associate

RH Restoration HardwareTampa, FL
$16 - $23

About The Position

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.

Requirements

  • Customer service experience preferred
  • Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
  • Strong technical aptitude and comfort navigating across multiple systems
  • Resilient and able to excel under pressure; resourceful and creative problem solver
  • Proactive, organized and detail-oriented
  • Communicate effectively; strong listening, verbal, and written skills
  • Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
  • Must pass a background check

Responsibilities

  • Live Our Vision, Values and Beliefs every day
  • Ensure an unmatched, world-class customer experience during each step of the scheduling process
  • Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
  • Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
  • Collaborate with internal and external partners to resolve customer challenges
  • Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures
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