Home Delivery Specialist 2
About The Position
At Furniture Mall, our mission isn't simply to deliver furniture—we help guests create more beautiful, comfortable homes. As a Home Delivery & Delight Specialist, you are the final step in fulfilling our promise: "We Help You Get It Right. Ohh Yeah!" Every delivery is an opportunity to exceed expectations by arriving on time, treating every home with respect, handling each piece with exceptional care, and ensuring every guest feels confident and excited about their purchase. You'll work alongside your delivery partner, dispatch team, and distribution center to safely transport, set up, and inspect furniture and mattresses while creating an experience guests will remember long after the truck leaves their driveway. If you take pride in hard work, enjoy serving others, and love making someone's day better, this is more than a driving job—it's an opportunity to improve lives one home at a time.
Requirements
- Valid driver's license with an excellent driving record.
- Ability to obtain and maintain a DOT Medical Card.
- High school diploma or equivalent.
- Ability to safely lift, carry, and maneuver furniture and mattresses weighing up to 300 pounds (team lifting required).
- Strong work ethic with dependable attendance.
- Excellent communication and customer service skills.
- Commitment to safe work practices.
Nice To Haves
- Previous furniture, appliance, or home delivery experience.
- Experience operating a 26-foot box truck.
- Familiarity with GPS routing and delivery technology.
- Basic knowledge of furniture assembly and installation.
- Experience working in warehouse or distribution operations.
- Ability to work Saturdays.
Responsibilities
- Represent Furniture Mall professionally during every guest interaction.
- Arrive with a positive attitude and create an exceptional final impression.
- Communicate clearly with guests before, during, and after each delivery.
- Ensure guests are satisfied before leaving the home.
- Safely operate company delivery vehicles while following all DOT regulations and traffic laws.
- Perform daily vehicle inspections.
- Report maintenance issues promptly.
- Maintain a clean, organized delivery truck.
- Carefully load, secure, transport, unload, assemble, and place merchandise inside guests' homes.
- Inspect merchandise before delivery.
- Prevent damage to products, homes, and property.
- Remove packaging materials and leave the delivery area clean.
- Confirm placement with the guest before setting furniture.
- Ensure products are functioning properly when applicable.
- Answer basic product questions.
- Resolve minor issues on-site whenever possible.
- Communicate any concerns quickly to the Delivery Leadership Team.
- Work closely with your delivery partner.
- Collaborate with dispatch, warehouse, and customer care teams.
- Support teammates when additional help is needed.
- Live Furniture Mall's Core Values every day.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
