Home Care Supervisor - Bilingual (Vietnamese & Mandarin Speaking)

Ccsww•Seattle, WA

3d•Onsite

About The Position

The Long-Term Care (LTC) Supervisor ensures frail seniors and individuals with disabilities live safely at home through high-quality personal care. Reporting to the LTC Service Director, you will manage a caseload of 80-100 clients and supervise 50-60 Home Care Assistants (HCAs). This role balances clinical advocacy, staff mentorship under a Union Collective Bargaining Agreement, and rigorous DOH regulatory compliance.

Requirements

Bachelor's Degree in Business, Health Care or Medically related field and four years of experience working in a fast-paced Health Care delivery system. (Experience may be substituted for Education; successfully completing intensive six-month on-the-job LTC Supervisor training at CCS may substitute for education).
Home Care Aide License, Nursing Aide Certification, or equivalent license
Excellent communication and interpersonal skills
Strong organizational and time management skills with the ability to work within systems
Ability to work as part of a team or independently
Previous work history in health services
Demonstrated ability to work with a diverse workforce
Car with valid Driver's License and automobile insurance
Pass required criminally history background check
Vietnamese Speaking (for one position)
Mandarin Speaking (for one position)

Nice To Haves

Three years of experience supervising Home Care, Home Health, or Hospice program
Demonstrated knowledge of computer programs
Experience with Medicaid home care
Familiarity with the designated Service Community

Responsibilities

Conduct initial home visits to orient clients to rights and policies.
Perform comprehensive safety inspections, and develop personalized care plans and emergency protocols.
Supervise and mentor 50-60 Home Care Assistants, including hiring, training, conducting performance reviews and managing corrective actions under the Union Collective Bargaining Agreement.
Manage a caseload of 80-100 clients, matching them with appropriately trained HCAs, monitoring client satisfaction, and ensuring 24/7 coverage through a rotational on-call program.
Ensure strict adherence to DOH licensing rules, LTC safety programs, and universal precautions while serving as a mandated reporter and community liaison.
Manage clients and HCA data entry, verify electronic visit records for accurate daily payroll and billing, and maintain organized digital and paper files.
Holds (primary) leadership role in creating a culture of privacy and security of Protected Health Information in HIPAA Covered Entity service area, including education of staff about their responsibilities for safeguarding privacy and security.
Authorizes level of staff access to PHI/ePHI to ensure staff can perform assigned job duties; regularly monitors access to ensure appropriate safeguarding of PHI/ePHI.
All employees working in CCS have the responsibility for developing and safekeeping a workplace which values and supports a culturally diverse work environment. Employees treatment of each other, their willingness to try new ways and ideas - all these things contribute greatly to the organization's success in providing an open, culturally enriched, and diverse workplace.