Home Care Service Coordinator/ Case Manager
About The Position
Join Addus and help older adults and individuals with disabilities live safely and independently at home! We�re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You�ll be the go-to problem solver�juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment! Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you!
Requirements
- Must have high school diploma or equivalent.
- 1 year of Industry experience required
- Interpersonal, organizational and communication skills.
- Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
- Must have reliable transportation.
Nice To Haves
- Supervisory and/or home care experience preferred.
Responsibilities
- Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
- Provides alternate coverage to ensure the client�s care plan is followed and client services are not interrupted.
- Contacts care providers and clients to provide service updates
- Conducts monthly client wellness calls and conducts home visits as required
- Provides thorough, complete follow-through on escalated client complaints and theft claims
- Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company�s policies and guidelines
- Ensures the appearance of the branch�s open environment is professional: neat, clean, orderly and generally free of clutter
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
- Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
Benefits
- Medical, Dental and Vision Benefits
- Monthly Bonus
- Daily Pay Option
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
