Home Care Service Coordinator - Bilingual
Addus HomeCare•Oakland, CA
•Onsite
About The Position
Join Addus/Arcadia HomeCare as a Service Coordinator to help older adults and individuals with disabilities live safely and independently at home. This role involves scheduling caregivers, ensuring high-quality service, and conducting in-home visits. You will be responsible for managing schedules, supporting field staff, handling client updates, and ensuring care plans are maintained. This is a fast-paced role for someone who wants to make a difference.
Requirements
- Must have high school diploma or equivalent.
- 3 to 5 years of Industry experience required
- Interpersonal, organizational and communication skills.
- Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
- Bilingual - Spanish
- Must have DL to complete in home supervisory visits
Nice To Haves
- Supervisory and/or home care experience preferred.
Responsibilities
- Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
- Provides alternate coverage to ensure the client�s care plan is followed and client services are not interrupted.
- Contacts care providers and clients to provide service updates
- Conducts monthly client wellness calls and conducts home visits as required
- Provides thorough, complete follow-through on escalated client complaints and theft claims
- Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company�s policies and guidelines
- Ensures the appearance of the branch�s open environment is professional: neat, clean, orderly and generally free of clutter
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
- Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Answering telephones
- Assisting staff
- Greeting visitors
- Filing/scanning and preparing report
- File reviews
- Data Entry
- Special projects
Benefits
- Medical, Dental and Vision Benefits
- Monthly Bonus
- Daily Pay Option
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
