Scheduling Coordinator(Bilingual Spanish Required)
About The Position
True Care is a Licensed Home Care Services Agency (LHCSA) providing outstanding home care services in the New York Metropolitan area, upstate New York, Westchester, and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team consists of Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. This position is a full-time, Monday-Friday, 9 am-5 pm role, located onsite in Bronx, NY.
Requirements
- High School diploma/ GED equivalent
- Knowledge of HHAeXchange is highly preferred
- Bilingual Fluency in Spanish
- Strong interpersonal and communication skills
- Able to deal with difficult or sensitive situations in person or on the phone
- Excellent customer service having empathy and patience in working for elderly population
- Able to multitask and work in an extremely fast paced environment
- Ability to maintain a professional demeanor when handling issues
Nice To Haves
- Knowledge of HHAeXchange is highly preferred
Responsibilities
- Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange
- Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service
- Participate in departmental trainings
- Assist the Team Lead with coverage and work with the team members with any staffing challenges
- Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange
- Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
- Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
- Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
- Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
- Verify billed services against requested services
- Maintain patient confidentiality and privacy with dignity and respect
- Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
- Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
