Home Care Scheduler

Homewell Care Services • Clearwater, FL

5h

About The Position

HomeWell Cares Services is a rapidly growing home care agency. We are looking for a motivated individual to be our scheduler/operations assistant.

The duties of this position include directing/handling phone calls from clients and caregivers with compassion and staffing cases with caregiver skill and client care in mind. The successful candidate will perform various supervisory activities related to scheduling caregivers to clients, timecard processing, and other responsibilities as needed.

The ideal candidate should have clerical and scheduling experience, preferably in home care scheduling. They should also have their own vehicle, have a positive attitude under pressure and be able to effectively multitask in a high functioning office environment. Ultimately, a successful candidate will relieve the overflow of work in the office and assist the overall production of the Operations team, with growth potential into an Operations Manager/Director role.

Requirements

• High School graduate or equivalent.
• Preferred 1+ year of scheduling experience, preferably in home care

Nice To Haves

• Strong Preference will be given to candidates having demonstrated experience using WellSky / ClearCare

Responsibilities

• Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner
• Handles client and caregiver issues both inside outside of normal business hours
• Communicates continually with associates and clients to evaluate service
• Serves as a team player within an office environment
• Maintains documentation client and caregiver activity in Wellsky/ClearCare
• Responds promptly and courteously to all clients’ calls.
• Serves as liaison between associates and Operations Manager
• Maintains integrity in every interaction with caregivers and clients
• Maintains professionalism in all interactions
• Ability to multitask in a high functioning office environment
• Ability to problem solve and make decisions in a fast-paced environment
• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual
• Other duties as assigned by Operations leadership

Benefits

• Competitive salary based on experience
• Eligibility for performance-based bonuses
• Liability Insurance
• Worker’s Compensation
• Reemployment Benefits
• Paid Time-Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees