Home Care Scheduler

Volunteers of America National Services (VOANS)•Montrose, CO

12d•$20 - $25•Onsite

About The Position

Come join our awesome team as a Home Care Scheduler with Senior Community Care of Colorado in MONTROSE! This is an onsite/in-office position. Senior Community Care of Colorado PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare subsidiary of the Volunteers of America parent organization. Pay: $20.24 - $24.60 per hour, based on previous working experience. Schedule: Monday - Friday 8:00am-5:00pm, may require some after hours when needed; occasional weekend if needed The Home Care Scheduler will provide efficient administrative services to the Home Care department, resulting in the delivery of excellent internal customer service. Senior Community Care of Colorado (SCCCO) is a PACE Program (Program of All-Inclusive Care of the Elderly) serving older adults in Montrose and Delta Counties. Our team offers wrap-around care services to meet the unique needs of each of our participants and support them to remain living independently in their homes and communities. Our approach to care is based on our respect for the human spirit and the belief that the right to dignity doesn’t diminish with age. Compassion, empathy, personal attention are at the core of how we serve each and every program participant. Unlike other settings, getting to know our participants and building meaningful relationships are key to our success. SCCCO has centers in Montrose and Delta Counties. Volunteers of America National Services has been certified as a Great Place to Work for 7 years running by its employees and our employees said their work has a special meaning: this is not “just a job”. Take pride in helping others and join us today! At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Requirements

Minimum two (2) years administrative experience; one-year staffing/scheduling and/or Human Resources experience preferred.
CNA Preferred.
Proficiency in Microsoft Word, Microsoft Excel, Power Point, E-mail and the Internet.
Proven ability to manage multiple projects to a deadline.
Well-developed oral communication skills.
Strong interpersonal skills; consumer focused.
Attentive to detail.
Strong organizational skills.
High degree of professionalism; ability to deal with extremely confidential information.
Works well independently and with minimal supervision.
Ability to read and comprehend instructions, correspondence and memo; ability to prepare written correspondence.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.

Responsibilities

Maintain files record keeping; track attendance occurrences in accordance with the attendance policy and write up corrective actions as needed for Home Care Staff and turn them in to the Personal Care Supervisor.
Oversee the staffing process; develop, maintain and update the Home Care schedule one-month in advance; ensure that agency staff has all the legal requirements prior to assigning them duty in the facility; assist the Personal Care Supervisor and Executive Director in meeting the staffing budget goals by acting as a communications liaison, reconciling agency staff bills against schedules, and by tracking agency hour usage.
Develop and maintain a good rapport with Home Care Staff to ensure their willingness to be flexible and to pick up hours when needed.
Provide clerical support and assisting in various projects for Home Care.
Maintaining medical records including tracking, filing and data entry.
Perform routine sites visits as needed.
Communicate schedule changes to participants.
Communicate Participant concerns and issues with family members and caregivers.
First point of contact / Liaison between Personal Care Supervisor and staff, contracted agencies and participants, ensuring all requests and issues are dealt with an appropriate, timely fashion.
Provide guidance to CNAs and PCA’s on how to resolve issues and complaints that arise with the participants and/or their environment.
Review mileage reimbursements and time sheets to ensure accuracy and PTO requests to ensure appropriate coverage prior to final approval by the Manager of Home Care.
Maintain communication book and PACE Care with any progress notes initiated by the Manager of Home Care.
Assist the Personal Care Supervisor with scheduling Assessments and Supervisor visits.
Partner with Transportation Scheduler to ensure CNA or PCA escorts are scheduled for doctor appointments.
Backup or the Transportation Scheduler.