Home Care Scheduler

Homewatch CareGivers•Glendora, CA

3d•Onsite

About The Position

The Home Care Scheduler is responsible for coordinating caregivers, client needs, availability, location, and handling last-minute changes to ensure clients receive consistent care and caregivers have clear, accurate schedules. This role serves as the communication hub between caregivers, clients, and the internal team, requiring problem-solving skills and the ability to bring organized calm to a fast-paced environment.

Requirements

One to three years of scheduling, staffing, dispatching, or coordination experience.
Strong organization, attention to detail, and time-management skills.
Ability to manage a high volume of requests and shifting priorities without losing accuracy.
Calm, resourceful problem-solving when urgent coverage needs arise.
Excellent written and verbal English communication skills and a professional, empathetic approach.
Comfort using scheduling platforms, CRM or home care management software, Microsoft Office, phone, and text communication.
High school diploma or GED.
Ability to pass required background screenings.

Nice To Haves

Home care or healthcare experience is strongly preferred.
Additional education in business or healthcare administration is a plus.

Responsibilities

Build and maintain daily and weekly caregiver schedules based on client needs, caregiver availability, location, skills, and service requirements.
Confirm upcoming shifts, track caregiver time off and client requests, and keep scheduling records accurate and current.
Address call-outs, cancellations, last-minute changes, and coverage gaps; identify and contact replacement caregivers.
Develop a working knowledge of caregiver strengths, experience, preferences, and availability to support continuity and client satisfaction.
Communicate schedules and changes clearly and professionally with caregivers, clients, managers, and other internal team members via phone, text, and scheduling software.
Work closely with the Care Coordinator and other office staff, escalating scheduling conflicts or client concerns when appropriate.
Enter and update information in the agency’s scheduling or home care management platform and maintain accurate documentation.
Assist with onboarding and scheduling readiness for new caregivers and share observations that may improve retention and service reliability.
Answer scheduling-related calls and assist with other coordination and administrative responsibilities as needed.
Share in on-call rotation with the team.