Home Care Scheduler/Caregiver Manager
About The Position
As a Home Care Scheduler/Caregiver Manager you’ll be at the heart of our care delivery team—overseeing the scheduling, support and professional development of our in-home Caregivers. You’ll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards.
Requirements
- 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred
- Valid Driver’s License and vehicle insurance with clean DMV record required
Nice To Haves
- Current Certified Nursing Assistant or Home Care Aide Certification preferred
- Proficiency in using healthcare management software preferred
Responsibilities
- Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction
- Communicate regularly with the Client Success Manager, client, client’s family or representatives regarding scheduling updates
- Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime
- Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP
- Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers
- Provide training to Caregivers under the direction of the Director of Home Care
- Ensure Caregivers are compliant with their continued education/training programs
- Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool
- Travel within the Pierce County area as needed or assigned
- Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
- Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week.
Benefits
- Health, dental & vision insurance
- 401(k) with company match
- Paid time off + 10 paid holidays per year
- Professional development support
- Same day pay available through TapCheck
- Supportive workplace culture, with mission-driven team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
