Home Care Scheduler/Caregiver Manager

Family First•Renton, WA

7d•$30 - $32•Onsite

About The Position

Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Home Care Scheduler/Caregiver Manager you’ll be at the heart of our care delivery team—overseeing the scheduling, support and professional development of our in-home Caregivers. You’ll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards.

Requirements

2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred
Valid Driver’s License and vehicle insurance with clean DMV record required

Nice To Haves

Current Certified Nursing Assistant or Home Care Aide Certification preferred
Proficiency in using healthcare management software preferred

Responsibilities

Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction
Communicate regularly with the Client Success Manager, client, client’s family or representatives regarding scheduling updates
Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime
Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP
Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers
Provide training to Caregivers under the direction of the Director of Home Care
Ensure Caregivers are compliant with their continued education/training programs
Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool
Travel within the greater Renton/Greater Seattle area as needed or assigned
Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week.