Home Care Office Assistant

Addus HomeCare•Waco, TX

2d•Onsite

About The Position

This position will coordinate administrative, business, and other operational activities in the office by performing the following duties: maintaining solid and consistent communication with branch leadership and ensuring accurate file maintenance. The role involves managing branch phones, emails, and Teams communications, providing client care by covering critical client shifts when an aide is unavailable, completing missed visits in real time, and logging client complaints. A significant part of the role includes recruiting, which involves managing candidate flow in ClearCompany daily/weekly using the company's 3-2-1 Recruiting Process, interviewing candidates, scheduling and completing compliant orientations, and establishing and maintaining compliant employee files. Additionally, the position requires boots on the ground recruiting in the community at least once a week and scheduling/attending employment job fairs. Customer service calls with new employees are also expected.

Requirements

Must have high school diploma or equivalent.
Must be able to cover shifts in the field as needed.
1 year of health care experience in an office; home care, home health or hospice.
Interpersonal, organizational and communication skills.
Must adapt well to changing priorities.
Must be comfortable with recruiting in the community weekly.
Must have reliable Transportation (DL, Insurance and Vehicle).

Responsibilities

Manage the Branch Phones, including taking, making, and following up with calls, and documenting call information.
Manage Emails / Teams Communications, addressing incoming emails and messages timely.
Provide Client Care by covering critical client shifts when an aide is unavailable.
Complete Missed Visits in Real Time, including canceling shifts, documenting calls, and completing a Missed Visit Report.
Complete Client Complaint Log, documenting complaints in Case Notes and the Client Complaint Log.
Manage the candidate flow in ClearCompany daily/weekly using the 3-2-1 Recruiting Process.
Interview candidates to determine if they are hirable and a good fit for clients.
Schedule and complete compliant orientations with candidates.
Establish and Maintain Compliant Employee Files.
Conduct Boots on the Ground Recruiting in the community at least once a week.
Schedule and Attend Employment Job Fairs.
Conduct Customer Service Calls with New Employees after their first day and after 3 weeks.