Home Care Field Trainer / Outreach Coordinator

Always Best Care Senior Services - Delaware•Milton, DE

15d•Hybrid

About The Position

The Home Care Field Trainer / Outreach Coordinator supports Direct Care Workers by providing hands-on training, mentorship, and ongoing coaching to promote high standards of client care. The role reinforces field best practices, addresses performance gaps, and promotes consistent service delivery. It also manages inbound and outbound communication related to 90-day client visits, supports timely care plan reviews and client satisfaction, and contributes to outreach efforts by building relationships with prospective clients and supporting business growth. This full-time, Monday-through-Friday position combines office and field work. It requires two days per week in the office, with the remaining days spent in the field. All shifts begin and end at the office at 624 Mulberry St., Milton, Delaware.

Requirements

At least two years of experience working with seniors in a home care setting.
High school diploma or GED.
Ability to read, write, and communicate effectively in English.
Strong customer service mindset and ability to assess and respond to needs.
Excellent communication and problem-solving skills.
Ability to work independently, manage time effectively with minimal supervision, and work in a field-based environment.
Ability to collaborate across all levels of an organization and work with diverse personalities.
Ability to lift up to 50–60 pounds, climb stairs, travel independently, and safely operate a motor vehicle.
Basic proficiency with email, internet use, and Microsoft Office products.
Strong attention to detail and commitment to high-quality work.
Reliable personal vehicle for travel.
Current two-step TB/PPD test with clear results, completed within the last year.
Child Abuse Clearance, as required by state regulations.
Three professional references.
Successful completion of a background check.

Nice To Haves

Bilingual ability.

Responsibilities

Conduct client reassessments at least every 90 days, or sooner if a client experiences health decline or extended hospitalization.
Provide in-home training and retraining for Direct Care Workers on activities of daily living (ADLs), instrumental activities of daily living (IADLs), and medication reminders.
Perform in-home assessments and complete Start of Care documentation for new clients as needed.
Conduct competency evaluations, including unannounced visits to client homes.
Identify performance gaps and recommend targeted training and development initiatives.
Manage inbound and outbound communication related to 90-day client visits and support timely care plan reviews and client satisfaction.
Build relationships with prospective clients and contribute to outreach and business growth.
Deliver high-quality customer service to internal and external stakeholders.
Collaborate with team members in the customer service department.
Respond promptly and professionally to client inquiries, concerns, and complaints.
Use standard office equipment and systems, including computers, phones, and documentation tools.
Follow company policies, procedures, and applicable regulations.
Conduct structured in-home training sessions for new and existing staff.
Evaluate caregiver performance and ensure compliance with care standards.
Provide ongoing coaching and actionable feedback to Direct Care Workers.