Home Care Field Trainer / Outreach Coordinator

Always Best Care Senior Services•Milton, DE

14d•Hybrid

About The Position

The Home Care Field Trainer / Outreach Coordinator supports Direct Care Workers through hands-on training, mentorship, coaching, and performance evaluation to promote consistent, high-quality client care. The role also handles communications related to 90-day client visits and care plan reviews, supports client satisfaction, and contributes to outreach by building relationships with prospective clients. This position combines office and field-based work. It requires regular travel to client homes, with two required in-office days per week and the remaining days spent in the field. Shifts begin and end at the office at 624 Mulberry St., Milton, DE. The role is full time, Monday through Friday.

Requirements

At least two years of experience working with seniors in a home care setting.
High school diploma or GED.
Ability to read, write, and communicate effectively in English.
Strong customer service mindset and ability to assess and respond to needs.
Excellent communication and problem-solving skills.
Ability to work independently and manage time effectively with minimal supervision.
Ability to collaborate across all levels of an organization.
Ability to lift up to 50–60 pounds, climb stairs, travel independently, and safely operate a motor vehicle.
Basic proficiency in email, internet use, and Microsoft Office products.
Strong attention to detail and commitment to high-quality work.
Reliable personal vehicle for travel.
Current two-step TB/PPD test, completed within the last year, with clear results.
Child Abuse Clearance, as required by state regulations.
Professional demeanor and ability to work with diverse personalities.
Three professional references.
Successful completion of a background check.
Ability to work independently in a field-based environment.

Nice To Haves

Bilingual communication skills.

Responsibilities

Conduct client reassessments at least every 90 days, or sooner when a client experiences health decline or an extended hospitalization.
Provide in-home training and retraining for Direct Care Workers on activities of daily living (ADLs), instrumental activities of daily living (IADLs), and medication reminders.
Perform in-home assessments and complete Start of Care documentation for new clients as needed.
Conduct caregiver competency evaluations, including unannounced visits to client homes.
Identify performance gaps and recommend targeted training and development initiatives.
Deliver high-quality customer service to internal and external stakeholders.
Collaborate with team members in the customer service department.
Respond promptly and professionally to client inquiries, concerns, and complaints.
Use standard office equipment and systems, including computers, phones, and documentation tools.
Conduct structured in-home training sessions for new and existing staff.
Evaluate caregiver performance and ensure compliance with care standards.
Provide ongoing coaching and actionable feedback to Direct Care Workers.
Adhere to company policies, procedures, and applicable regulations.
Support communication related to 90-day client visits, timely care plan reviews, client satisfaction, and outreach to prospective clients.