Home Care Coordinator

KPH Healthcare Services•Hoffman Estates, IL

12d

About The Position

Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources. Must demonstrate flexibility, including the ability to provide in-home services to clients when homemaker coverage is not available.

Requirements

Demonstrates strong verbal, written and interpersonal communication skills.
Computer literate or willing to be trained on a personal computer.
Speaks, reads, writes, and comprehends English.
Demonstrates time management, organizational skills, and ability to function with minimal supervision.
Comfortable working in an evolving and dynamic environment.
Demonstrate ability to work with multiple different client types.
High school graduate.
Current staffing experience, preferably staffing for a temporary Agency or in-home care.
Licensed driver with automobile insured in accordance with state and/or Agency requirements and in good repair.
Good driving record.

Nice To Haves

Advanced education.
Knowledge of medical terminology or a general medical background.

Responsibilities

Maintains schedule for services requested and provided to agency clients.
Assures that cases are filled within established time.
Completes documentation per Agency.
Provides appropriate notification of schedule to employees, clients, family, case manager, and others as needed.
Monitors overtime and mileage records of staff.
Responds to emergency calls and arranges schedule.
Provides directions to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.
Assigns Agency staff to clients.
Sends out care plan and follows up on service delivery.
Assures employees receive complete and accurate directions and information about client needs.
Reports any scheduling changes and/or client concerns to Supervisor.
Notifies clients of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
Participates in the evaluation and performance review of field staff including discipline and termination.
Verifies time records with payroll.
Follows up with employees on scheduling problems encountered by the on-call staff.
Participates in determining hiring needs.
Minimizes substitution of employees and maximizes permanent staff utilization.
Maintains adequate numbers of available on-call staff.
Notifies Supervisor/Human Resource Department of staff shortages.
Meets with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs).
Maintains confidentiality in all aspects of the job.
Respects the confidentiality of information in client and employee records.
Shares information in accordance with Agency policy.
Protects documents in a manner that prevents unauthorized access.
Performs job in compliance with Agency policies and procedures as well as community and professional standards.
Assures compliance with applicable state, federal, CHAP, and Joint Commission regulations.
Attends meetings and educational programs as required.
Accepts responsibility for personal and professional growth.
Participates in the Agency’s ongoing quality improvement initiatives.
Responsible for completing all mandatory and regulatory training programs.
Perform other duties as assigned.