Home Care Coordinator - Per Diem - REMOTE

Hospital for Special Surgery•New York, NY

2d•Remote

About The Position

The Home Care Coordinator (HCC) processes home care referrals and submits clinical data to the home care agencies. The HCC compiles clinical information from the EMR to send to the home care agency to facilitate the transition of care. The HCC acts as a liaison with the inpatient staff, physician offices and home care agency to ensure the clear communication of the home care orders and the patients’ medical needs.

Requirements

Associate's Degree in Health Care, Business or related field
1 year Customer service experience required, preferably in the healthcare industry.
Experience entering data, navigating and retrieving information from an electronic medical record (EMR), i.e. Epic, Careport Care Management.
Excellent verbal and written communication skills.
Strong customer service orientation.
Ability to adapt to change and work in a team-based environment required.
Ability to manage multiple priorities.

Nice To Haves

Experience in home care placements and or home care intake highly desirable.
Knowledge of managed care Medicare, Medicaid or other insurance authorization coupled with understanding of CMS regulations related to homecare services preferred; knowledge of home care insurance authorization process preferred.

Responsibilities

Processes preadmission and inpatient referrals in Epic status board, in addition to coordinating services for international patients
Coordinates out of area home care referrals via Careport Care Management system to ensure timely and appropriate start of care is in accordance with physician orders, while also verifying that all required clinical documentations is accurately attached and submitted to the designated agencies.
Determines and processes in-depth knowledge of home care providers, insurance coverage requirements, and agency service areas, with the ability to identify agencies that align with age-specific and population-specific needs
Coordinates and obtains face to face encounter forms on home care referrals
Arranges home labs for patients as appropriate
Responds to all electronic platform, phones, email, Epic status board reports to ensure home care referral request are processed and documented
Responds to inbound phone calls and determines customer needs while providing accurate and responsive intake and ensuring customer satisfaction.
Responds to and resolves non-clinical issues and complaints in an accurate, effective and timely manner
Documents all home care referrals in Careport Care Management and Epic. Fax-attaches require documentation as needed in Careport.
Oversees home care phone line, answers and responds to inquiries, and assists with urgent staff and patient issues.
Maintains satisfactory attendance record.
Maintains punctuality
Reports for duty punctually.
Adjusts to changing situations and work assignment