Home Care Coordinator

KPH Healthcare Services•Hoffman Estates, IL

About The Position

Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources. Must demonstrate flexibility, including the ability to provide in-home services to clients when homemaker coverage is not available.

Requirements

Demonstrates strong verbal, written and interpersonal communication skills.
Computer literate or willing to be trained on a personal
Speaks, reads, writes, and comprehends
Demonstrates time management, organizational skills, and ability to function with minimal
Comfortable working in an evolving and dynamic environment.
Demonstrate ability to work with multiple different client types.
High school graduate; advanced education
Current staffing experience, preferably staffing for a temporary Agency or in-home
Knowledge of medical terminology or a general medical background
Licensed driver with automobile insured in accordance with state and/or Agency requirement sand in good repair. Good driving

Responsibilities

Maintains schedule for services requested and provided to agency clients.
Assures that cases are filled within established time
Completes documentation per Agency
Provides appropriate notification of schedule to employees, clients, family, case manager, and others as
Monitors overtime and mileage records of
Responds to emergency calls and arranges schedule
Provides directions to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client
Assigns Agency staff to clients. Sends out care plan and follows up on service
Assures employees receive complete and accurate directions and information about client needs.
Reports any scheduling changes and/or client concerns to Notifies clients of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
Participates in the evaluation and performance review of field staff including discipline and
Verifies time records with
Follows up with employees on scheduling problems encountered by the on-call
Participates in determining hiring
Minimizes substitution of employees and maximizes permanent
Maintains adequate numbers of available on-call
Notifies Supervisor/Human Resource Department of staff
Meets with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs).
Maintains confidentiality in all aspects of the
Respects the confidentiality of information in client and employee
Shares information in accordance with Agency
Protects documents in a manner that prevents unauthorized
Performs job in compliance with Agency policies and procedures as well as community and professional
Assures compliance with applicable state, federal, CHAP, and Joint Commission
Attends meetings and educational programs as
Accepts responsibility for personal and professional
Participates in the Agency’s ongoing quality improvement
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned