Home Care Coordinator Supervisor

WelbeHealth•Los Angeles, CA

1d•$74,613 - $98,489•Onsite

About The Position

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. We serve the most vulnerable seniors with better quality and compassion in a value-based model. Reporting to the Home Care Manager, the Home Care Coordinator Supervisor collaborates closely with a team of Home Care Coordinators (HCCs), overseeing their teamwork with other members of the Home Services team, as well as with other organizations and diverse community members.

Requirements

Healthcare or medical licensure or equivalency, with an additional three (3) years of professional experience
Minimum of three (3) years of case management or nursing experience in a home setting with frail or elderly population
Must obtain CPR and First Aid certification within 180 days of hire and maintain certification thereafter; CPR and First Aid certification upon hire preferred

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Review and audit Participant Care Plans completed by HCCs to provide coaching and mentorship on documentation guidelines for compliance and consistency in Wellsky Personal Care and Athena
Oversee pre-enrollment assessments, collaborate with the Marketing, Outreach, and Enrollment (MOE) team, and attend weekly meetings
Manage direct reports including hiring, training, supervising and mentoring
Spearhead internal investigations between Home Care Assistants and participants regarding internal conflicts, complex issues, or concerns, and work closely with the Human Resources team to determine the best outcome in resolution
Lead daily meetings with HCCs to discuss pending assessments and hospitalizations
Conduct check-in sessions with HCCs to complete case reviews and provide coaching on how to have quality conversations and propose possible solutions for participants’ needs in interdisciplinary team (IDT) meetings