Home Care Coordinator, Manager
About The Position
YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day! Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.
Requirements
- Minimum 3–5 years of experience in home care coordination and scheduling.
- Previous supervisory or management experience required.
- Strong knowledge and experience with HHA Exchange.
- Experience managing high-volume scheduling environments.
- Excellent organizational, communication, and problem-solving skills.
- Ability to multitask, prioritize, and troubleshoot effectively.
- Strong leadership skills with the ability to motivate and support a team.
Responsibilities
- Oversee and support Team Leads and Coordinators in daily departmental operations.
- Provide coaching, mentoring, and training to enhance staff performance and efficiency.
- Conduct regular team meetings to review operational updates, policies, goals, and challenges.
- Monitor employee performance and provide ongoing feedback, recognition, and corrective action when necessary.
- Maintain consistent communication and updates with the Director of Coordination.
- Manage and coordinate departmental coverage needs.
- Handle line transfer requests and tele-broadcast communications.
- Meet daily with Team Leads and the Director to review operational updates and priorities.
- Support Team Leads with escalated client and caregiver concerns.
- Audit schedules and documentation to ensure accuracy and compliance.
- Provide staff training and performance support as needed.
- Create and manage on-call schedules.
- Respond to and address departmental emails in a timely manner.
- Monitor case acceptance and staffing progress.
- Ensure proper use of agency templates, workflows, and protocols.
- Review pre-billing and private pay reports for billing deadlines.
- Run and review daily event reports.
- Track productivity, attendance, caseloads, and departmental performance metrics.
- Collaborate with internal departments to ensure smooth operations and reporting.
- Ensure compliance with DOH, MLTC, and agency policies and procedures.
Benefits
- Comprehensive Health, Vision, Dental Benefits
- 401k Retirement plan + Employer Match
- Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
- Generous paid time off, sick time + more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
