Home Care Care Coordinator/Overnight Receptionist

Halcyon Home LLC•Austin, TX

3d•$17 - $19•Onsite

About The Position

Halcyon Home is looking for a dependable, organized, and compassionate Care Coordinator / Overnight Receptionist to join our Home Care team in Austin, TX. This position is ideal for someone who enjoys working in a fast-paced environment, communicating with clients and caregivers, coordinating schedules, and ensuring the needs of our clients are met. The successful candidate will be responsible for supporting daily operations, coordinating client care, maintaining accurate records, and serving as an important point of contact for clients, families, caregivers, and community partners. This is an overnight position and requires the ability to remain alert, responsive, and professional throughout the shift.

Requirements

Highly organized and detail-oriented
Dependable and able to work independently
Comfortable working overnight hours
An effective communicator
Professional and compassionate when interacting with clients and families
Comfortable handling multiple priorities at once
Able to remain calm and professional in stressful situations
Proficient with computers and electronic documentation systems
Able to problem-solve and make appropriate decisions within established policies and procedures
Committed to providing excellent customer service and quality client care

Responsibilities

Coordinate and document client schedules, schedule changes, incidents, and other client-related information accurately and in a timely manner.
Coordinate care with management, caregivers, clients, families, and other members of the care team.
Respond to client, family, caregiver, and agency needs in a professional and timely manner.
Monitor staffing and scheduling needs and communicate concerns or changes to the appropriate team members.
Conduct client file audits and identify and correct discrepancies.
Maintain accurate electronic and paper records.
Answer and manage a multi-line telephone system and appropriately direct calls and messages.
Monitor agency communication systems, including phone, email, Teams, and other communication platforms.
Receive, document, and communicate call-offs, schedule changes, incidents, and other important information.
Provide clerical and administrative support, including data entry, filing, copying, preparation of packets, and special projects.
Communicate effectively with clients, families, caregivers, community liaisons, physicians, and other healthcare professionals.
Maintain strict confidentiality of client, employee, and agency information.
Provide excellent customer service and represent Halcyon Home in a professional and positive manner.
Support the agency's mission, values, policies, and commitment to quality care.
Participate in required training, education, staff meetings, and in-services.
Perform other duties as assigned to support clients and agency operations.