Home Buying Concierge - St. Louis Area

Veterans United•Saint Louis, MO

5d•Onsite

About The Position

As a Home Buying Concierge, you’ll work with your team to help make the homebuying journey smoother and less stressful for our borrowers. This role is driven by teamwork—you’ll be collaborating with teammates to build a strong culture of support and teamwork. While the loan team handles the mortgage side of things, you’ll be the one taking the stress of moving logistics off the borrower’s shoulders. Success here means helping borrowers feel supported every step of the way, working closely with our sister companies, and connecting with service providers to make things happen. With a base salary and commission setup, you're looking at $42,000 to $60,000 in your first year. But here's where it gets exciting - our top earners are hitting $80,000 and beyond, thanks to performance incentives that can propel your earnings higher. Here’s a snapshot of what you’d be doing: Building connections with borrowers (mostly by phone, voicemail, or text) to educate and assist them with the moving process—overall, taking stress off their plate and getting them excited about the homebuying journey! Partnering with teams across the company and external providers to get borrowers the products and services they need. You'll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process. Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Requirements

Dedicated work ethic
Ability to handle high volumes of interactions while staying organized and focused
Thrives in fast-paced, results-driven environments
Strong collaboration skills within a team-focused group
Outstanding customer service skills
Strong communication skills (in person, phone, email)
Adaptability to shifting priorities and change
Comfortable using basic computer technologies and navigating internet-based company tools
Reliability and commitment

Nice To Haves

Background in sales
Background in customer service
Experience in roles requiring juggling multiple priorities
Translatable skills and relevant expertise

Responsibilities

Building connections with borrowers (mostly by phone, voicemail, or text) to educate and assist them with the moving process
Taking stress off the borrower's plate and getting them excited about the homebuying journey
Partnering with teams across the company and external providers to get borrowers the products and services they need
Communicating with borrowers by phone, email, and other communication tools
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture