Home Audio Product Support Specialist 1
Garmin International, Inc.•Miramar, FL
•Onsite
About The Position
We are seeking a full-time Home Audio Product Support Specialist 1 in our Miramar, FL location. In this role, you will be responsible for getting people back to their passion for enjoying their favorite music and movies by providing basic technical customer support for Garmin’s consumer products relating to 2-Channel Stereo and/or Home Theater including JL Audio's line-up of superior category offerings. You will be answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Requirements
- High School Diploma or GED
- Demonstrated interest for the product segment and interest in developing product knowledge
- Demonstrated customer service expertise
- Proficient verbal, written and interpersonal communication skills
- Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
- Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
- Excellent time management and follow-up skills
- Demonstrated reliable and predictable attendance
- Demonstrated computer skills and ability to navigate multiple screens
Nice To Haves
- Fluency in Spanish, Portuguese and/or French languages in addition to English
Responsibilities
- Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
- Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
- Become knowledgeable in the specifications, capabilities and operation of Garmin products
- Remain current on changes in policies, procedures, and product offerings
- Accurate and timely completion of tasks and/or projects of basic complexity within defined process
- Thoroughly document work in an organized and timely manner
- Work a consistent and reliable schedule as identified by management
- Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively
Benefits
- Garmin's benefit program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
