Home Appliance Lead

Transformco

10d•Onsite

About The Position

Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping experience.

Requirements

Strong reading, writing, verbal, and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs, but could be as much as 100lbs
Ability to understand and follow verbal and written instructions
Repetitive bending, lifting, stretching and reaching skills
Ability to possess a positive and friendly demeanor
Ability to be cross trained
Must be 18 years of age or older

Responsibilities

Ensures customer care and selling are #1 priority
Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed
Understands financials for the business including sales, gross margin and waste and displays strong skill sets in use of the RMU (Remote Maintenance Unit)
Makes eye contact, smiles and greets all customers that come within 10 feet and demonstrates “take the customer to the merchandise” policy and assists customers in handling and solving customer needs, issues or complaints
Utilizes available reporting to help maximize sales and reduce shrink
Monitors shrink; takes appropriate action to minimize waste and follows corporate guidelines relating to MC&C (Merchandise Claims & Control) and known loss merchandise and demonstrates good use of EAS (Electronic Article Surveillance) by applying sensors on designated items and ensuring tags are deactivated as goods are sold
Demonstrates strong skill set in suggestive selling techniques
Ensures that promotional programs are maintained, signed and replenished for the entire event
Checks discounted clearance merchandise weekly and ensure that items are properly ticketed
Ensures that layouts are set and labeled and unit integrity verified upon completion of layout
Promotes the use of credit card, Smart Plans, Replacement Plans, Shop Your Way Rewards and add-on sales
Meets or exceeds the daily and hourly sales goals established for the Home Appliances department
Completes the Counter Detail Program per the weekly schedule
Uses visual merchandising presentation to drive sales and maximize gross margin dollars
Maintains unit integrity and pricing accuracy to prevent waste
Monitors Top 500 List and works with the Assistant Store Manager to prominently display merchandise for maximum sales results
Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising
Assists in training fellow associates and ensures completion of compliance training of all department associates
Uses the 4-Step process to train associates: Tell, Show, Watch and Support
Performs other duties as assigned
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates