HOEM Run Customer Experience Associate

HOEM Management•Toronto, ON

7h•Onsite

About The Position

The HOEM Run Customer Experience Associate supports the daily operations of HOEM Run, a mini-market at our Jarvis Street location. This role is responsible for providing friendly, efficient customer service while keeping the store clean, organized, and well-stocked. As part of the HOEM team, you'll help create a wonderful community by making sure every interaction is safe, welcoming, and puts our customers first. We value doing the right thing, working creatively, and adding moments of joy to everyday interactions.

Requirements

Friendly, reliable, and customer-focused
Comfortable working independently and taking initiative
Calm and efficient in a busy environment
Comfortable using POS technology (training provided)

Nice To Haves

Retail or customer service experience is an asset

Responsibilities

Greet customers and provide a welcoming, friendly experience
Operate the POS system for fast and accurate transactions
Answer basic questions about products, pricing, and store policies
Support smooth customer flow during peak times
Restock shelves, coolers, and displays while keeping products faced and visually appealing
Monitor inventory levels and flag low or out-of-stock items to supervisor
Assist with receiving and putting away deliveries
Maintain cleanliness and organization across the store
Follow food safety and hygiene standards, including checking expiry dates and proper handling of pre-packaged items
Support opening and closing tasks (light cleaning, restocking, securing product)
Follow store procedures to support loss prevention and safety