Hockey Program Supervisor

PARK DISTRICT OF OAK PARK•Oak Park, IL

2d•$51,309 - $65,000•Onsite

About The Position

The Hockey Program Supervisor is a full-time position responsible for the development, management, and continued growth of hockey programs at the ice arena. This includes various hockey camps, Hockey Academy, adult hockey, travel hockey, drop-in hockey, skill-based clinics, and assisting with rink special events. The role involves program planning, staff supervision, budget management, and ensuring compliance with USA Hockey regulations. The position requires a strong understanding of ice arena operations and a commitment to fostering a positive and safe environment for participants and staff.

Requirements

Bachelor’s Degree (4 year) in Recreation or related field
Minimum 2 years experience working with an Ice Arena, in the area of Hockey and/or Figure Skating
Minimum 2 years of progressive work experience in the park and recreation industry
Minimum 2 years supervisory experience
Certified Park and Recreation Professional or able to attain within one year
Involvement in recreational or competitive hockey and/or figure skating
Valid Illinois Driver’s License
Pre-employment drug test required
Must maintain a good driving record
Knowledge and experience in Microsoft Office applications
Ability to multi-task workload
Strong written and verbal communications skills
Able to interact and collaborate with all levels of employees and patrons
Strong organizational and interpersonal skills
Planning and problem-solving skills
Certification in advanced Cardiopulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 3 months of employment
Customer service focus
Programming experience in a recreational setting
Knowledge of safety and risk management
Demonstrate sound judgment in evaluating everyday operations as well as pressure type situations
Creates harmonious team-oriented work environments
Engage systems that convey a favorable Park District image with the media, other Village agencies, and the public
Work effectively with internal and external customers, recognize diverse opinions and needs, and maintain a positive working relationship with all employees.
Maintain the highest standards of ethical conduct
Frequently sitting, walking, standing and typing
Occasionally climbing, balancing, bending, kneeling, crawling
Work requires handling average weight (up to 50 lbs.) materials or equipment
May include variation in temperature.
May be exposed to occasional inclement weather, as position requires temporary outdoor work.
May be exposed to chemicals such as cleaning materials, acids, paint and chlorine
Prolonged hours including mornings, nights and weekends
May include prolonged hours seated at a desk performing computer work
Ability to understand and carry out verbal and/or written instructions efficiently and effectively
Ability to interpret “early warning” signals and communicate information
Ability to involve others through informal networking and in decision making
Ability to speak effectively to the public
Math skills including measuring, calculating and estimating
Ability to complete tasks without immediate supervision
Ability to interpret and explain Department and District policies and procedures

Nice To Haves

Ability to step in and help with programs as necessary
Assist with the coordination and oversight of the inclusion of participants who have special needs.
Assistance required with special projects and events (i.e. Winter Fest, Ice Show, Fall Fest, Frank Lloyd Wright Run, Fright on Ice, Holiday Expo, and One Cultural Event per Leadership Team)
Serve on assigned committees upon request (i.e. Safety, Innovation, etc.)
Attend Park Board meetings upon request to provide information or recommendations to the Commissioners as deemed necessary.
Survey customers for feedback and ideas
On call nights and weekends as needed

Responsibilities

Plan, develop, implement, and evaluate programs, facilities, and services associated with the Special Facilities program portfolio, including hockey camp, camp splash, Hockey Academy, adult hockey, travel hockey, drop-in hockey, coaching clinics, program clinics, and special events.
Recruit, hire, train, schedule, supervise, complete payroll, and evaluate the performance of staff.
Oversee ice arena hockey instructors and volunteer coaches, providing leadership and guidance.
Research and develop new program ideas, services, and special events for all ages; recommend and implement improvements.
Develop SMART program budget goals in line with cost recovery goals and manage budget progress throughout the annual cycle.
Manage USA Hockey expectations and rules for the volunteer program, including junior coaches, and Travel Hockey conference affiliation rules.
Oversee the hockey equipment loaner program and inventory, including plans for inventory, handout/return tracking, and replacement of equipment.
Plan and lead a minimum of quarterly staff meetings in all program areas to ensure safety, implement procedures, and address strengths, weaknesses, opportunities, and threats.
Lead the development, set up, and planning of programs, services, and special events, providing detailed communication for part-time facility staff.
Coordinate and plan with other supervisors to ensure rink facility operational needs are met for customer service, custodial, and maintenance care.
Develop and direct training programs for staff to ensure quality program delivery.
Responsible for ongoing evaluation of programs, services, and facilities.
Act as a leader and nurture a team-oriented environment that promotes effective staff communication.
Maintain and manage program and staff supplies and equipment.
Research new and innovative equipment, competitive prices, and procure materials, supplies, and services as outlined in Park District purchasing policies.
Prepare and manage budgets, purchase requisitions, and P-card statements.
Seek out customer input, investigate, and act upon requests, suggestions, and complaints concerning programs and services.
Participate in the preparation of the Annual Special Facilities Program Participation Report and other reports as necessary.
Prepare and maintain required attendance, participant, service, personnel, and property records.
Participate in the production of seasonal Program Guides and development of program marketing and promotion efforts.
Make efficient and effective use of resources under their discretion.
Maintain a revenue generation mind-set and conduct cost-benefit analysis, pricing reviews, program lifecycle audits, and lead staff in using financial systems to meet budgetary and financial goals.
Prepare and monitor registration information through Amelia software system and manage waitlist, refunds, and program transfers.
Coordinate with other parks departments to provide service relating to program demand.
Foster partnerships with community and public/private sector organizations in support of the District’s mission and act as the liaison with different community groups.
Foster a working environment that promotes safe work habits and active participation in the agency’s risk management program.
Step in and help with programs as necessary.
Assist with the coordination and oversight of the inclusion of participants who have special needs.
Assist with special projects and events (e.g., Winter Fest, Ice Show, Fall Fest, Frank Lloyd Wright Run, Fright on Ice, Holiday Expo, and One Cultural Event per Leadership Team).
Serve on assigned committees upon request (e.g., Safety, Innovation, etc.).
Attend Park Board meetings upon request to provide information or recommendations to the Commissioners.
Survey customers for feedback and ideas.
Be on call nights and weekends as needed.