HIPP Case Manager
About The Position
The HIPP Case Manager is responsible for supporting homeless individuals through housing-focused case management, stabilization services, and long-term community support. This role works directly with clients to assess needs, develop individualized service plans, connect individuals to housing opportunities, and coordinate supportive services that promote long-term housing retention and stability. The HIPP Case Manager plays a critical role in helping clients transition from homelessness into stable housing while supporting recovery, independence, and overall wellbeing through compassionate and client-centered case management. This position supports Shelterhouse’s values through: • Service: Supporting employees so they can serve others • Compassion: Treating all individuals with dignity and respect • Results: Executing with accuracy, consistency, and accountability
Requirements
- Bachelor’s Degree preferred; equivalent education and experience may be considered
- Experience in case management, ISP/case plan development, or housing services preferred
- Experience working with homelessness, housing-first models, behavioral health, or community-based programs preferred
- Valid driver’s license with acceptable driving record required
- Must maintain access to privately owned vehicle during work hours
- Must be approved by Shelterhouse insurance provider for driving responsibilities
- Must be able to work flexible hours including weekends and holidays as needed
Responsibilities
- Complete client intakes, assessments, reassessments, and eligibility determinations in accordance with program requirements.
- Develop, implement, and maintain Individual Service Plans (ISPs) that support client goals, housing stability, and self-sufficiency.
- Maintain accurate and timely assessments, progress notes, case notes, service plans, and other required documentation within VESTA and applicable systems.
- Connect clients to housing opportunities and supportive services, including behavioral health, substance use treatment, employment services, healthcare, transportation, and community resources.
- Assist clients with obtaining benefits, identification documents, and other resources necessary to achieve housing stability.
- Conduct regular office visits, client meetings, and community-based contacts to monitor progress and address barriers to housing stability.
- Conduct home visits as needed to support housing retention and program compliance.
- Maintain contact with clients as needed following housing placement to support successful transitions and housing retention.
- Collaborate with landlords, housing providers, and community partners to address challenges that may impact housing placement or housing retention.
- Maintain ongoing communication with community service providers to facilitate referrals and coordinated care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
